Free Webinar from The Beryl Institute Takes Mystery Out of Healthcare Consumer Experience

Free Webinar from The Beryl Institute Takes Mystery Out of Healthcare Consumer
Experience
Offered Twice in August, Webinar to Examine Data Behind Mystery Shopping

DALLAS, Aug. 5 /PRNewswire/ -- Mystery shopping provides true insight into
customer experiences, which healthcare organizations can use to improve their
customer service. The Beryl Institute, an organization dedicated to improving
customer service in healthcare, is offering free Webinars later this month to
explore the data behind its recent white paper, "Mystery Shopping the Patient
Experience."
The Beryl Institute faculty member and white paper author Kristin Baird
draws from more than 30 years' healthcare experience as she discusses what
healthcare organizations must do to improve the patient experience with
bottom-line results. "Customer service has become a differentiating factor in
where people choose to go for healthcare," said Baird. "Healthcare
organizations must look at every opportunity for improving service or risk
losing market share."
Webinars are scheduled for August 26 at 11 a.m. and August 27 at 1 p.m.
central time. Anyone interested in participating can register at
www.theberylinstitute.net.
Founded in 2006, The Beryl Institute is the research and educational arm
of The Beryl Companies, the leading provider of outsourced call center
services in healthcare. The mission of The Beryl Institute is to improve
customer service in healthcare.
SOURCE The Beryl Institute

Carol Stevenson, +1-818-597-8453, ext. 3, for The Beryl Institute