Mid-Market and Large Enterprises Go Live on NetSuite For ERP, CRM and Ecommerce Automation

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Tue Aug 5, 2008 12:04pm EDT

Mid-Market and Large Enterprises Go Live on NetSuite For ERP, CRM and
Ecommerce Automation
NetSuite Supports Intuitive Surgical's Rapid Growth Nestle UK Builds Online
Store with NetSuite Ecommerce in Six Weeks Wasserman Replaces Microsoft
Dynamics-Great Plains with NetSuite For ERP and CRM

SAN MATEO, Calif., Aug. 5 /PRNewswire-FirstCall/ -- NetSuite Inc.
(NYSE: N), a leading vendor of on-demand, integrated business management
software suites, today announced the latest mid-market and large enterprise
companies to go live on NetSuite after successful and on-time implementations.
NetSuite's role at Intuitive Surgical, Nestle UK, and Wasserman Media Group --
three companies competing in highly diverse industries -- demonstrates the
breadth of functionality that NetSuite brings to the challenge of managing
complex business processes across a wide range of vertical markets while
addressing real-world business needs.
    (Logo:  http://www.newscom.com/cgi-bin/prnh/20021024/SFTH024LOGO)
    For example, Intuitive Surgical, a leader in operative surgical robotics,
is using NetSuite CRM to integrate and manage a number of complex business
process services that they provide to hospitals across the United States.
Nestlé UK used NetSuite Ecommerce to build a completely integrated online
store in six weeks, under rigid requirements. Nestle UK now runs its entire
online store for employees and local communities on NetSuite. Wasserman Media
Group, LLC, a worldwide leader in sports marketing and content, replaced
Microsoft Dynamics-Great Plains with NetSuite to run its front and back-office
operations -- which are unique in the sports marketing industry -- including
partner athlete commissions management, and tracking and billing direct costs
to customers. For more information about NetSuite customer successes, please
visit http://www.netsuite.com/customersuccess.
    New Customer Implementations
    The new customers announced today are the latest in a growing list of
enterprises that have adopted NetSuite's on-demand suites in recent months.
All three companies leveraged the expertise of NetSuite's Professional
Services team to achieve successful, on-time implementations.
    Intuitive Surgical, Inc. (http://www.intuitivesurgical.com) (Nasdaq: ISRG)
is a publicly traded, $600 million company that is a leader in operative
surgical robotics. Intuitive Surgical selected NetSuite CRM to integrate its
business process services for hundreds of hospitals nationwide. These services
include tracking where and when its operative surgical systems are used, as
well as which surgeons are using them. In addition, Intuitive Surgical's sales
organization uses NetSuite to manage sales business processes, including
tracking all new sales opportunities with surgeons and hospitals, and managing
long sales cycles. NetSuite gives Intuitive Surgical access to real-time
reporting, thus providing timely information about the usage of surgical
systems and accessories, which is a key indicator of product success.
    "We chose NetSuite CRM for several reasons," said Chris Boots, Director,
Sales & Marketing Operations, Intuitive Surgical. "First and foremost,
NetSuite has the deep CRM functionality we needed to set up all of our cases,
customers and contacts. In addition, NetSuite Professional Services was able
to create more than 100 custom fields for our specific needs. Not only did we
go live in 120 days, on time and within budget, but the NetSuite team was a
pleasure to work with. With NetSuite now live, we're looking forward to
exploring NetSuite's deep functionality as our needs change and grow."
    Nestle UK Ltd (http://www.Nestle.co.uk) is the UK-based operation of the
world's nutrition, health and wellness company. The company is famous for
NESCAFE and Kit Kat, but is also known in the United Kingdom for its brands of
milk, cream, and pasta.
    Following legislative changes, the company underwent a major
reorganization of its manufacturing and distribution site in York, resulting
in the loss of space for its popular staff shop. NetSuite began working with
Nestle UK to develop an online store where current and former employees and
selected members of the local community could log on, browse available stock,
place orders and collect them later. Two of Nestle UK's more important
requirements were that the online store be designed so that it would be simple
and easy to use, and that it must be completed within a firm six-week
deadline. NetSuite and its Professional Services team worked to customize the
online store and were able to deliver exactly what Nestle UK asked for.
    Wasserman Media Group, LLC (http://www.wmgllc.com) is a worldwide leader
in sports marketing and content. Wasserman replaced Microsoft Dynamics-Great
Plains with NetSuite to meet its unique business needs in the sports marketing
industry. With NetSuite, Wasserman is managing complex business processes such
as partner athlete commissions, athlete management, and tracking and billing
direct costs to customers. Thanks to the simplicity of customizing NetSuite to
address specific business requirements, Wasserman's accounting team can now
easily access accounting and financial reports that present the company's
business performance in real-time.
    "Since we went live last year, we have found NetSuite to be an excellent
fit for the unique needs of the sports marketing industry, and superior to
what we had before," said Holly Winkler, Vice President, Accounting, Wasserman
Media Group, LLC. "NetSuite makes it very easy to research transactions,
compile financial results and perform simple-yet-complex tasks such as routing
expense reports for approval and billing clients for direct costs. With
NetSuite, we can track our accounting and financial transactions by projects,
departments, and athletes and report on specific financial results in each
category.
    "NetSuite's customization capabilities are also superior to anything we've
ever had before," Winkler continued. "We have a complex and automated
commissions management system for our vendors set up in NetSuite, via the
Partner Center. Lastly, we have been extremely happy with the excellent
customer service provided by NetSuite's team. We envision doing even more with
our NetSuite system in the future, particularly in the area of CRM."
    For more information about NetSuite Inc., please visit
http://www.netsuite.com.
    NOTE: NetSuite and the NetSuite logo are registered service marks of
NetSuite Inc.
SOURCE  NetSuite Inc.

Mei Li of NetSuite Inc., +1-650-627-1063, meili@netsuite.com
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