FreedomVOICE Certified Polycom Reseller for VoIP
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ENCINITAS, Calif.--(Business Wire)--
FreedomVOICE Systems, a leading provider of virtual office
solutions, announced today that it has been certified as a Polycom
reseller for VoIP. For its FreedomIQ VoIP Hosted PBX service,
FreedomVOICE offers an extensive line of Polycom telephones, including
the SoundPoint(R) IP 330, 550, and 650 desktop phones and the
SoundStation(R) IP 4000 conference phone.
"Polycom certification is part of our commitment to total customer
support," explains Eric Thomas, founder and CEO of FreedomVOICE. "When
you call us with a problem, you never get referred out to a third
party. We back up everything we sell, whether it's hardware or
software."
FreedomVOICE personnel receive a well-rounded education that
includes the tools necessary to become certified Polycom resellers.
Customer service professionals are thoroughly trained in many areas,
including virtual office systems, hosted PBX services,
teleconferencing, VoIP quality assurance, customizations and
installation troubleshooting.
Customer service is a priority at FreedomVOICE. Calls to Customer
service:
-- Are answered over 99% of the time by a live representative.
-- Have average hold time of waiting to speak to a live
representative of approximately 10 seconds.
-- Are not outsourced, but are handled directly from FreedomVOICE
corporate headquarters in Encinitas, California.
Customer service so permeates the culture at FreedomVOICE, that
many division heads at FreedomVOICE got their start in providing
client support.
FreedomVOICE has always had a high level of customer service for
its programmed services, which are designed in-house, an anomaly in
the telephone service industry. With this Polycom certification,
FreedomVOICE has improved its ability to assist customers with their
telephone hardware technology.
"Polycom is our preferred vendor for our FreedomIQ VoIP Hosted PBX
service," states Mr. Thomas. "We feel that their technology fits best
with our aggressive VoIP quality initiative to deliver substantial
savings to small-to-middle size businesses while ensuring top quality
sound."
"FreedomVOICE shares our enthusiasm for helping businesses of any
size deploy world-class communications solutions," says Tim Yankey,
director of product marketing for Polycom's Voice Communications
Solutions group. "Polycom's HD Voice technology helps businesses
communicate more productively with crystal-clear audio quality, which
is an important aspect of FreedomVOICE's solutions."
To learn how our commitment to high-quality VoIP and total
customer service can help your business, contact FreedomVOICE Systems
at 1-800-477-1477.
About FreedomVOICE Systems:
Founded in 1996, FreedomVOICE Systems develops and markets
FreedomIQ, a VoIP Hosted PBX service allowing businesses and
professional offices to interact more effectively with their
customers, clients, patients and associates. FreedomVOICE Systems also
offers a comprehensive slate of integrated virtual office solutions,
enabling business owners to enhance company image, communicate
seamlessly with customers, track marketing effectiveness, and increase
profitability.
FreedomVOICE Systems
Bill Finn, Technical Copywriter
800-477-1477 ext. 831
bill@freedomvoice.com
Copyright Business Wire 2008
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