Award-Winning UK Company TMTI Expands to the USA

Boston-Based Company Offers New Service to US Consumers
BOSTON--(Business Wire)--
Customer support help lines have given us three things we love to
hate: 1) recordings with multiple layers of press 1 for this and 2 for
that, 2) long waits to speak to a human, and 3) finally getting
connected - often to someone for whom English is a foreign language.
Welcome to "support rage!"

Six years ago two brothers in the UK, Crispin and Geremy Thomas,
decided that this was an opportunity. They founded TMTI --Talk Me
Through It - to offer premium help services that offered no wait, no
layers of press 1 then 6, and native English speaking advisors. Now
TMTI is expanding to the USA, where they plan to be in full operation
this fall.

Talk Me Through It enables consumers who don't read manuals - most
of us - to set up the electronic products they purchase and get them
working with a quick phone call. Through TMTI's "use-ability" service
customers get access to highly-trained advisers who answer immediately
and "talk you through" the solution. Dr. Thomas A. Poynter, Chairman
and CEO of TMTI-USA, says, "We think we have tapped into what, for
many, has become a basic human need in the twenty-first century -
considerate, efficient, assistance with our gadgets."

"We're rolling out both wholesale and retail versions of our
use-ability service," said Poynter. "Consumers will be able to buy
subscriptions at retail locations and online, but we also think that
manufacturers and retailers will choose to bundle our service with
products they sell. In the UK, retailers were able to pay for the cost
of our services through the savings they generated from lower returns
rates."

TMTI has the world's largest independent knowledge base of product
"use-ability" data from 1,400+ consumer electronic devices including
mobile phones, MP3 players, televisions, DVD players, GPS systems,
cameras, Bluetooth devices, video game systems and many more. The only
category intentionally not targeted by TMTI is computers, which they
believe is well covered by other companies.

TMTI services have been launched in the UK, Canada, Sweden,
Finland, Norway, Australia, and New Zealand. USA headquarters are
located in Boston, MA.

Talk Me Through It
Katherine Herbert, 617-482-TMTI
kherbert@tmti-usa.com

Copyright Business Wire 2008