Call-Back-In-Queue a Success for HealthCare Company Forte Systems

EL DORADO HILLS, Calif.--(Business Wire)--
Forte Systems, a leading provider of healthcare software solutions
in the United States, was pleased to have a positive 1-year analytics
report for their updated phone system via Call-Back-In-Queue.

Back in early 2007, Forte Systems embarked on six-figure plus
upgrade to their phone system. One of the largest client benefits of
this upgrade was the unique Call-Back-In-Queue feature. If an office
calls in for technical support, the caller has the option to have the
system hold their place in line without actually waiting on hold. The
caller can then disconnect and a few minutes later when their turn
comes up, the system with the assistance of Call-Back-In-Queue calls
the office back and a live technician is waiting on the phone.
"Already our tech support is different than our competitors," stated
Courtney Holmes, Operations Manager of Forte Systems. "Our hold times
are very low and we are one of the only companies in our segment to
offer 24/7/365 live-person toll-free tech support. Now with
Call-Back-In-Queue, our clients will have an even easier time working
with us."

The 1-year analytics report on the Call-Back-In-Queue system
showed an even higher usage rate than was originally expected. It is
clear that doctor's offices like the convenience of never having to
wait on hold.

Since 1983, Forte Systems has offered cutting-edge office
automation software solutions for chiropractors, medical doctors,
podiatrists, and ophthalmologists. The industry leading 8000 series
software offers an intuitive layout and streamlined approach to
patient scheduling, billing, electronic claims, EMR, and much more.
Forte Systems has been in business for over 25 years offering
solutions to healthcare practices nationwide.

Forte Systems
Anthony Schwartz, 916-673-4850

Copyright Business Wire 2008