Infolink and Helpstream Partner to Deliver Unparalleled Customer Support for Technology Companies

SAN JOSE, CA, Sep 02 (MARKET WIRE) --
Working to provide leading technology companies the highest quality
customer service available, Infolink today announced a strategic
partnership with Helpstream, a leading provider of on-demand
collaborative customer service and help desk solutions. The partnership
allows Infolink to deliver Helpstream's knowledge management capabilities
to customers within Infolink's Product Support Environment(TM) (PSE). In
addition to providing the support tools for technology companies to
address self-help, issue management, and documentation, Infolink's PSE
feeds product knowledge accumulated through its various support channels
back into the product development lifecycle for future product releases.

"Infolink is pleased to become a strategic partner with Helpstream, a
company whose collaboration solutions are delivering the latest, most
desirable capabilities for product companies in the industry," said Jose
Gonzalez, President and CEO at Infolink. "We have already begun to
implement Helpstream solutions for our customers today, and we're very
excited about the prospects of working closely together."

As part of its alliance with Helpstream, Infolink has integrated into its
Product Support Environment(TM) the community collaboration capabilities
of Helpstream. This offering is yet another way that Infolink is driving
its customers toward world-class customer support capability.

Helpstream is an approachable application designed to engage users in a
company's customer community with an easy to learn and use interface,
while offering the same benefits combined with ease of administration and
a low cost deployment model. By further integrating case management,
knowledge management, and community collaboration, companies can leverage
the power and familiarity of the Web to engage their customers in a rich,
collaborative self service experience.

"We are very excited to partner with Infolink," said Anthony Nemelka,
President and CEO of Helpstream. "We think Infolink offers a unique
product support solution for technology companies, in that they have a
very complete offering. As they say, they offer not just smart people,
and not just great tools. We're pleased to be a part of their solution."

About Helpstream

Helpstream is leading the development of highly collaborative customer
service and help desk solutions. Designed as an enterprise-class SaaS
solution built for collaboration from the ground up, the Helpstream
solution allows organizations to greatly improve the customer service
experience, while keeping cost to a minimum and vastly increasing
visibility into the customer experience. Helpstream has over 15,000 users
in a variety of industries, including high tech, consumer electronics,
government, healthcare, financial services, and professional services. For
more information, please visit www.helpstream.biz.

About Infolink

Infolink SA provides technology companies with the support components
needed to launch successfully and maximize positive user experiences.
Based in Juarez, Mexico, and with offices in San Jose, California,
Infolink delivers world-class services for its customers, with
highly-trained engineers and a suite of integrated tools that provide a
complete product support backbone to re-humanize the support function.
Located in the Mountain Time zone, Infolink is uniquely positioned to
deliver the right combination of people, tools, methodology, and
expertise required by today's technology companies to drive customer
satisfaction. For more information, please visit
www.productsupportenvironment.com.

CONTACTS:

Infolink
John Meaney
Infolink SA
+1 (915) 577-9466 x4030
Email Contact

Helpstream
Kari Curto
Voce Communications
+1 (732) 863-1900 x104
Email Contact

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