ACS to Speak on Tapping the Voice of the Customer with UTOPY Speech Analytics at...

ACS to Speak on Tapping the Voice of the Customer with UTOPY Speech Analytics at Gartner CRM Summit

Innovative, Value-Added Service Clearly Differentiates ACS in the
Eyes of Its Clientele
SAN FRANCISCO--(Business Wire)--
UTOPY, Inc., the leading provider of Customer Intelligence and
Performance Optimization solutions powered by Speech Analytics, and
Affiliated Computer Services, Inc. (NYSE:ACS) today announced that Ms
Staci Tubbs, Regional Vice President, Operations, ACS will present
"Tapping the Voice of the Customer to Drive Business Performance" at
the Gartner Customer Relationship Management Summit, Monday, September
8th at 1:00 pm ET at the Gaylord National Resort and Convention Center
in Washington, DC.

ACS provides unparalleled customer care solutions that improves
the customer service experience for any business. In a continuous
effort to provide additional value to its clients, ACS uses UTOPY
Customer Intelligence and Performance Optimization solutions to
optimize agent performance and surpass service level agreements, as
well as, provide end-customer insights to its clients to refine their
up-selling techniques, predict potential churn and eliminate process
inefficiencies.

ACS leverages UTOPY SpeechMiner to analyze recorded customer
interactions for hidden insights on call drivers, root causes, issue
resolution, agent performance, coaching effectiveness, script
adherence, and customer satisfaction. The system intelligently
"listens to" each customer call, identifies relevant topics and
emotions, categorizes them based on context, and maps them to key
business issues and metrics. The results are then presented in dynamic
dashboards and reports for immediate action.

By automating the process with UTOPY SpeechMiner, ACS is able to
provide clients with actionable insights more accurately, quickly and
cost-effectively. This huge increase in sample size processed also
enables ACS to provide its clients with statistically significant
results at a much higher confidence level, giving its clients more
confidence that the customer care experience is exceeding everyone's
expectations.

"ACS is using this powerful tool to give our clients valuable
information they've never had before," said Staci Tubbs, Regional Vice
President, Operations for ACS. "Giving our customers this value-added
service demonstrates that ACS is responsive to our customers needs and
flexible in finding the right solution."

ACS is currently deploying this offering with 1,000 customer care
agents and has plans to expand this offering in the next two months,
bringing the total number of agents using this to more than 6,000.

"We are very pleased that UTOPY Customer Intelligence and
Performance Optimization solutions, powered by Speech Analytics, has
proven to be a competitive differentiator for ACS and its clientele, "
noted Roy Twersky, President and CEO, UTOPY. "Mining insights from
agent-customer interactions to capture, measure and enrich the
end-customer experience, is the next frontier for customer service and
CRM."

About ACS

ACS, a global FORTUNE 500 company with 65,000 people supporting
client operations reaching more than 100 countries, provides business
process outsourcing and information technology solutions to
world-class commercial and government clients. The company's Class A
common stock trades on the New York Stock Exchange under the symbol
"ACS."

Learn more about ACS at http://www.acs-inc.com.

About UTOPY

UTOPY provides award-winning Customer Intelligence and Performance
Optimization solutions powered by Speech Analytics, delivering the
Voice of the Customer to enterprise decision-makers. With UTOPY
solutions, free-flowing human conversations are transformed into
actionable insight to strategically enrich the customer experience,
optimize contact center performance, improve sales effectiveness and
uncover competitive threats. UTOPY customers include innovative market
leaders in financial services, insurance, healthcare,
telecommunications, outsourcing, and retail.

Headquartered in San Francisco, CA, with offices worldwide, the
UTOPY team has extensive experience in speech analytics, business
intelligence, contact center operations and business process
improvement. For more information, visit www.utopy.com or
www.speechanalytics.com or call 866.44.UTOPY (866.448.8679).

"Safe Harbor" Statement under the Private Securities Litigation
Reform Act of 1995: Statements in this press release regarding
Affiliated Computer Services' business which are not historical facts
are "forward-looking statements" that involve risks and uncertainties.
For a discussion of such risks and uncertainties, which could cause
actual results to differ from those contained in the forward-looking
statements, see "Risk Factors" in the Company's Annual Report or Form
10-K for the most recently ended fiscal year.

UTOPY, SpeechMiner, SpeechMiner Enterprise, SpeechMiner
Root-Cause, SpeechMiner Customer Satisfaction and Deliberate
Listening, are registered trademarks or trademarks of UTOPY, Inc. All
other trademarks mentioned here are the properties of their respective
owners.

UTOPY, Inc
Colette Yee, 415-621-5700
Director of Strategic Marketing
or
Affiliated Computer Services, Inc.
Chris Gilligan, 859-389-2412
Corporate Communications Manager
chris.gilligan@acs-inc.com

Copyright Business Wire 2008