USAA Responds to Hurricane Gustav Sept. 2, 2008

SAN ANTONIO--(Business Wire)--
USAA has initiated a broad range of efforts designed to help our
members.

1. USAA Team Jumps in to Action to Help Members Recover

-- A team of 350 catastrophe adjusters and support personnel are
headed to areas affected by Hurricane Gustav. The company's
catastrophe headquarters are planned for Baton Rouge, La. and
two satellite offices in Lake Charles, La. and Mobile, Ala.

-- USAA teams will be in position just as soon as local officials
allow access, most likely Wednesday afternoon. Safety for our
members and our employees is a top priority.

-- USAA's Catastrophe Response Vehicle will be stationed in Baton
Rouge. Members can visit the vehicle to report claims, access
bank accounts and interact with USAA employees.

-- USAA is reaching out to members who reside in the zip codes
struck by Gustav. The company is providing details on how to
most efficiently file a claim and reminding members about
other ways that USAA can help during this difficult time.

2. USAA Claims Status

-- More than 600 claims (548 property, 57 auto) have been filed
with USAA as of Tuesday.

-- USAA members can report claims at usaa.com or call
1-800-531-8722.

3. Special Offers to Help Rebuild or Restore After the Storm

USAA is offering products and services designed to help members.
Details, including eligibility requirements, are available on usaa.com
or by calling 1-800-531-8222.

-- Automobile & Personal Loans - reduced rates and special
payment terms.

-- Checking & Savings - non-sufficient funds fees temporarily
waived, instant credit for deposits en route to the bank,
emergency fulfillment of debit cards.

-- Credit Card Products - 0% APR on purchases, cash advances, and
balance transfers made during a specified period, late
fees/finance charges waived for 90 days, no payments for up to
two months, line-of-credit increases as appropriate, and
expedited delivery of new credit cards.

-- Auto Rental Discounts - special discounts through our USAA
partners.

-- Insurance Products - billing arrangements to accommodate
members' individual needs.

-- Investment Products - certain mutual fund and brokerage fees
waived.

-- Financial Planning Services - free financial advice.

4. USAA Media Relations Support

-- USAA media relations will be available to assist reporters by
providing access to "ride-alongs" with professional adjusters,
interviews, and insider tours of response operations.

-- Additional media alerts will be issued regularly during the
recovery period.

USAA response summary

-- 350 adjusters and support personnel en route.

-- Three catastrophe offices in Louisiana and Alabama.

-- 605 claims reported as of Sept. 2.

Members can report claims at usaa.com or 1-800-531-8722.

USAA
Paul Berry, 210-913-1562,
paul.berry@usaa.com
or
Roger Wildermuth, 916-717-1072,
roger.wildermuth@usaa.com

Copyright Business Wire 2008