Oblicores Industry Leading Service Level Management Solution Nominated for Prestigious...

Oblicores Industry Leading Service Level Management Solution Nominated for Prestigious Award

Oblicore Guarantee Nominated for itSMF USA Project of the Year
Award to be Presented at ITSM Fusion08
WALTHAM, Mass.--(Business Wire)--
Oblicore, the leading provider of ITIL based Service Level
Management software, today announced that it has been nominated for
the itSMF USA Project of the Year award for its transformation of IT
operations at Catholic Health East. The award is given to the
"vendor-practitioner organization which made significant headway in
implementing ITSM best practices within their organization within the
prior year."

Oblicore Guarantee, a leading solution for service level
management, was nominated for its work with the multi-institutional
health system, Catholic Health East. With nearly 50,000 employees over
eleven states, Catholic Health East faced a challenge that many
businesses are now coming to terms with: how to effectively manage
their IT operations across disparate locations, but still meet the
expectations of their "customer" organizations.

Oblicore Guarantee is a key component in Catholic Health East's
efforts to establish organizational objectives and utilize
comprehensive IT service level agreements with Regional Health
Corporations. Oblicore exceeded expectations by giving Catholic Health
East the ability to define innovative, business-oriented service
measurements, and to support HIPAA requirements. With Oblicore
Guarantee, Catholic Health East was able to increase its problem
resolution rate from 57 per cent in 2007 to 97 per cent in 2008, while
lowering costs and reducing labor.

"Healthcare providers are increasingly dependent on information
systems to deliver safe and high quality care," says Donette Herring,
CIO of Catholic Health East. "Oblicore's innovative alternative to the
manual and labor-intensive reporting that healthcare providers are
used to helps us focus on delivering value. It empowers us to align
our business and IT objectives, and to provide quality service while
saving time and cost."

"Demands facing healthcare providers are forcing organizations
like Catholic Health East to streamline their IT and business
departments and create value-added services, not only to the
customers, but within the organization itself," added Michael
Carabetta, CEO of Oblicore. "With Oblicore Guarantee, companies are
able to clearly define these services, improve operational
performance, and managing costs."

Carabetta will represent Oblicore at the award ceremony, which is
scheduled for Monday, September 8th, at the Moscone Center in San
Francisco, CA during the itSMF USA Fusion 08 conference.

About Catholic Health East

Catholic Health East, a multi-institutional Catholic health system
co-sponsored by 10 religious congregations and Hope Ministries, is
based in Newtown Square, Pennsylvania. Catholic Health East provides
the means to ensure the continuation of the Catholic identity and
operational strength of the sponsors' health ministries, which are
located in 11 eastern states from Maine to Florida. The system
includes 33 acute-care hospitals, four long-term acute-care hospitals,
36 freestanding and hospital-based long-term care facilities, 12
assisted-living facilities, five continuing-care retirement
communities, seven behavioral-health and rehabilitation facilities, 25
home health/hospice agencies, and numerous ambulatory and
community-based health services. More information is available online
at www.che.org.

About Oblicore

Oblicore is the leading provider of Service Level Management
software. Our flagship product, Oblicore Guarantee(TM), automates,
activates and accelerates the monitoring, reporting and management of
the service portfolio and service level agreements for enterprises and
service providers. An enabler of business management, Oblicore
Guarantee(TM) allows organizations to understand the cost implications
of both service catalog items and service level agreements - in real
time - for penalties, rewards and new opportunities. For the first
time, enterprises and service providers have complete visibility and
can proactively manage service delivery across the business and
technology infrastructure from one solution.

Oblicore's software solutions are leveraged by both service
providers and global 1200 enterprises, such as AT&T, ABN Amro, British
Telecom, Cable & Wireless, Chrysler, E.ON, France Telecom, ING,
Lufthansa Systems, Siemens Medical Solutions, and T-Systems, to align
their organizational performance with their business objectives.
Oblicore is headquartered in Boston, Massachusetts, with offices
across North America, Europe and Asia Pacific. Please visit
www.oblicore.com for more information.

Oblicore
Erik Hille, +1 781-466-7717
pr@oblicore.com

Copyright Business Wire 2008