Oracle(R) Announces Strategic Partnership With InQuira to Add Knowledge Management...

Oracle(R) Announces Strategic Partnership With InQuira to Add Knowledge
Management and Collaboration to Customer Service Solution
InQuira to Demonstrate Integrated Self-Service Solution at Oracle OpenWorld

SAN BRUNO, Calif., Sept. 16 /PRNewswire/ -- Oracle
(http://www.oracle.com), the world's largest enterprise software company,
today announced a new strategic partnership with InQuira, Inc.
(http://www.inquira.com), a provider of integrated software applications for
web self-service, agent-assisted support and enterprise knowledge management.
The sales and product partnership brings to market a tightly integrated
solution driving a seamless and valuable customer service experience across
phone, web and community-based channels. Combining collaboration and web self-
service with Oracle's applications, the integrated solution brings Enterprise
2.0 features into a best-in-class experience for consumers.
"InQuira's software complements and extends Oracle's software
applications," said Anthony Lye, senior vice president of CRM at Oracle. "As
the largest enterprise software company in the world, we are committed to
providing the best solutions possible to our customers. On occasion that
involves integrating our solution with other software providers. The
integrated solution allows us to provide exciting new functionality that I
expect will generate quite a bit of enthusiasm in the marketplace."
InQuira will showcase the integrated solution at the Oracle OpenWorld
event at the Moscone Center in San Francisco beginning September 22nd, and
will be featured in a keynote session led by Oracle Senior Vice President
Anthony Lye, and in a breakout session led by Richard Caballero, VP Product
Management, Service Products.
"A great customer experience is one that combines unstructured content
with transactional content in a consistent fashion across channels. This new
partnership with Oracle represents a natural evolution as companies adapt to
customers' rising expectations to get to answers from the full breadth and
depth of all enterprise content," said Mike Murphy, InQuira CEO. "We already
have several customers that have integrated InQuira into their Oracle call
center applications. With this new partnership, we extend that integration to
additional Oracle products, adding knowledge management, findability, and
collaboration capabilities that provide a seamless support experience across
web, phone and community support channels, providing the cross-channel
consistency that is a cornerstone of corporate strategy today."
About Oracle
Oracle (Nasdaq: ORCL) is the world's largest enterprise software company.
For more information about Oracle, please visit our Web site at
http://www.oracle.com.
About InQuira
InQuira, Inc. provides software applications for web self-service,
collaboration, knowledge management, and agent-assisted support built from a
common technology platform that makes it possible for companies to provide a
consistent customer service experience across web, phone and community
channels. Featuring tight integration of search, content management,
collaboration and analytics, the InQuira platform ensures companies can author
and harvest knowledge, make it accessible to the right people at the right
time, and measure its effectiveness at resolving customer problems. Blue-chip
customers include Nokia, 3M, Juniper Networks, RBS, Pitney Bowes,
SprintNextel, and E*Trade. The company is headquartered in San Bruno, Calif.
and can be reached at +1 (650) 246-5000 or via the Web at
http://www.inquira.com.
SOURCE InQuira, Inc.

Tim Shetler of InQuira, Inc., +1-650-246-5020, tshetler@inquira.com; or Tyler
Perry of Bateman Group, +1-718-858-0250, inquira@bateman-group.com, for
InQuira, Inc.