FPL Recognized for Exceptional Customer Service

JUNO BEACH, Fla.--(Business Wire)--
For the fifth consecutive year, Florida Power & Light Company
(FPL) has received the prestigious ServiceOne Award, an honor
presented annually to recognize utilities that have provided
exceptional customer service.

The award is presented by PA Consulting Group, a worldwide
management, systems and technology consulting firm. It is based on
criteria that cover nearly all of the functional areas within customer
service for a typical North American utility, including the contact
center, billing, payment, credit and collections, meter reading and
safety.

"The customers of this year's ServiceOne Award recipients are
fortunate to be served by utilities that are not satisfied with the
status quo and accept the more difficult commitment of achieving the
highest levels of customer service quality," said Mike Hormell, PA's
ServiceOne program director. "By taking this challenge seriously and
raising the bar for service performance, FPL has created tremendous
benefit for customers at home and across the industry."

FPL's Customer Care Center also received a ServiceOne Functional
Achievement Award, which is presented to recognize outstanding
performance within a specific area of customer service. FPL's Customer
Care Center was honored for demonstrating best practices and
excellence in service and safety.

"We are committed to providing our customers with affordable,
reliable energy solutions now and in the future," said Marlene Santos,
FPL's vice president of customer service. "In today's difficult
economy, we are helping customers with energy efficiency information
and programs such as budget billing. At the same time, we are
investing in technology such as advanced meters that will give our
customers more information and control over their usage in the
future."

For more information about FPL's customer service and
industry-leading energy efficiency programs, visit www.FPL.com.

About Florida Power & Light Company

Florida Power & Light Company is a subsidiary of FPL Group, Inc.
(NYSE:FPL), nationally known as a high quality, efficient and
customer-driven organization focused on energy-related products and
services. With annual revenues of over $15 billion and a growing
presence in 27 states, FPL Group is widely recognized as one of the
country's premier power companies. Florida Power & Light Company
serves 4.5 million customer accounts in Florida. FPL Energy, LLC, FPL
Group's competitive energy subsidiary, is a leader in producing
electricity from clean and renewable fuels. Additional information is
available on the Internet at www.FPL.com, www.FPLGroup.com and
www.FPLEnergy.com.

About PA Consulting Group

PA Consulting Group is a leading management, systems and
technology consulting firm. Operating worldwide in more than 35
countries, PA draws on the knowledge and experience of 3,000 people,
whose skills extend from the initial generation of ideas, insights and
solutions all the way through to detailed implementation. This
benefits-driven approach is founded on our strength in innovation, our
responsiveness to our clients' needs, and our unyielding focus on
delivery. All of our work and support is based on deep sector insight
and expertise, and we work across the private and public sectors, with
particular strengths in energy, financial services, life sciences &
healthcare, government & public services, manufacturing, defense and
telecommunications.

Note to Editors: High-resolution logos and executive head shots
are available for download at http://www.fpl.com/news/logos.shtml.

Florida Power & Light Company
Jackie Anderson, 305-552-3888

Copyright Business Wire 2008