Consumer Reports' 2008 Annual Car Reliability Survey: Gas-Saving Models Lead in Reliability

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Thu Oct 23, 2008 2:00pm EDT

Consumer Reports' 2008 Annual Car Reliability Survey: Gas-Saving Models Lead
in Reliability

Also, some domestic models are comparable to top Japanese; luxury European
automakers improve 

YONKERS, N.Y., Oct. 23 /PRNewswire-USNewswire/ -- Fuel-efficient vehicles are
a very reliable segment overall, European cars are improving, and, on average,
Ford continues to build the most reliable American cars. Those are some of the
results of Consumer Reports' 2008 Annual Car Reliability Survey announced
today at an Automotive Press Association luncheon in Detroit. 

More details, and a list of models with the best and worst
predicted-reliability Ratings, will appear first on www.ConsumerReports.org.
The reliability report will also appear in the December issue of Consumer
Reports, on sale November 4 and in the latest Consumer ReportsCars
publication, Best & Worst for '09, which also includes predicted-reliability
ratings for more than 350 models.

A total of nine hybrid models for which Consumer Reports has sufficient data
rated above average in predicted reliability, most from Japanese automakers.
From the Family Cars category, the Toyota Prius, the Toyota Camry Hybrid, and
the Nissan Altima Hybrid, as well as the luxury Lexus GS450h Hybrid sedan are
all among the most reliable. The Lexus RX400h and the Toyota Highlander Hybrid
are among the most reliable in midsized SUVs, while the Ford Escape Hybrid and
Mercury Mariner Hybrid small SUVs rated above average in predicted
reliability. The Honda Civic Hybrid is also above average. In addition,
conventional gas sippers such as the Honda Fit, Scion xD, Smart ForTwo, and
Toyota Yaris had few problems.  

Ford's three nameplates - Ford, Lincoln, and Mercury - lead the domestic
automakers and continue to pull away from the rest of Detroit.  Except for
some truck-based vehicles, almost all Ford products are now average or better.
Excluding those, Ford's reliability is now on par with good Japanese
automakers. The Ford Fusion and Mercury Milan continued to rank among the most
reliable family cars. The freshened Ford Focus sedan rated above average, a
vast improvement from when the new model debuted in 2000 with below-average
reliability.

European automakers, particularly Mercedes-Benz, showed signs of a comeback.
Six Mercedes models, including the redesigned C-Class and E-Class (V6) sedans
and the ML350 SUV have improved to average reliability and are now
recommended. Last year, no Mercedes models had average or better reliability
and so could not be recommended by Consumer Reports.

Still, Japanese cars are the most reliable overall, leading 15 of 16
categories in Consumer Reports' predicted reliability ratings. The Scion xD
has the best predicted reliability score for all new cars with about 80% fewer
problems than the average model.

European, Japanese Brands Rebound; Korean Brands Excel; Chrysler Struggles

Though Mercedes-Benz has shown improvement, a third of its models still have
reliability problems, and no models scored above average. Overall, the brand
moved up five places, from last year's 32 to this year's 27, in Consumer
Reports survey. Audi and BMW also continue to improve. Two-thirds of Audi's
lineup scored average or better, while most versions of the BMW 3 Series and
some 5 Series are average or better. Volvo also improved leaving only the
redesigned XC70 wagon rated below average in reliability.

Last year Consumer Reports called out three Toyota models that slipped to
below average: the Camry V6, Tundra V8 4WD, and the Lexus GS AWD.  But Toyota
seems to have rectified some of the problems since all 42 of the Toyota,
Lexus, and Scion models in the survey scored average or better. The three
models noted above scored average.

Nissan showed striking improvements, with the troublesome Armada SUV, Titan
pickup, and Infiniti QX56 SUV finally gaining average reliability. The new
Nissan Rogue and Infiniti EX have started out above average.  Nissan moved up
in the Makes Rankings six places to fourteenth, while Infiniti moved up one
spot, to sixth place when compared to last year's results.

The two closely related South Korean nameplates, Hyundai and Kia, rank right
up there with the better Japanese makers. Most models scored above average or
better.

General Motors is a mixed bag. Among the bright spots is the redesigned
Chevrolet Malibu with above-average reliability for the 4-cylinder model and
average for the V6. The Buick Lucerne V8 and four-cylinder Pontiac G6 are both
above average. The Chevrolet Avalanche is now average.  But a quarter of GM
models are still well below average. Newer designs that did well in our
testing, like the highly rated Cadillac CTS and Buick Enclave, GMC Acadia, and
Saturn Outlook SUV triplets, were below average in reliability.

Chrysler trails the pack. Though the Dodge Caliber hatchback and Jeep Patriot
SUV are above average, almost two-thirds of its products rate below average.
The new Chrysler Town & Country and Dodge Grand Caravan minivans earned low
scores, as did the Chrysler Sebring V6 and Dodge Avenger sedans and Jeep
Liberty SUV. The Sebring convertible had the worst predicted reliability
score: 283% worse than average.

Full reliability history charts and predicted reliability on hundreds of 2009
models, plus a list of what's up and what's down, best and worst models, and a
comparison chart of brands can be found online at www.ConsumerReports.org and
in the latest Consumer Reports Cars publication, Best & Worst for '09 ($5.99
U.S./$6.99Canada), on sale November 11, 2008 everywhere magazines are sold. 

Findings are based on responses on more than 1.4 million vehicles owned or
leased by subscribers to Consumer Reports or its web site,
www.ConsumerReports.org, the biggest response in the Annual Car Reliability
Survey's history. The survey was conducted in the spring of 2008 by Consumer
Reports' National Survey Research Center and covered model years 1999 to 2008.

Consumer Reports' expert team of statisticians and automotive engineers used
the survey data to predict reliability of new 2009 models. Predicted
reliability is CR's forecast of how well models currently on sale are likely
to hold up. To calculate predicted-reliability ratings, CR averages the
overall reliability scores (used car verdicts) for the most recent three model
years, provided that the model remained unchanged in that period and also
didn't substantially change for 2009.  If a model was new or redesigned in the
past couple of years, one or two years' data may be used, or if that's all
that's available.

Consumer Reports Annual Car Reliability Survey is used in determining which
makes and models are recommended to consumers by CR. Consumer Reports
recommends only models that have performed well in tests conducted at its
327-acre Auto Test Center in Connecticut, and that have average or better
predicted reliability based on its annual survey.  In addition, vehicles must
perform well in government or insurance-industry crash and rollover tests, if
tested, in order to be recommended. Occasionally, Consumer Reports may
recommend a redesigned model too new to have compiled a reliability record if
the previous generation, and the manufacturer's reliability track record has
been consistently outstanding, and if the model meets the other criteria.

Consumer Reports is one of the most trusted sources for information and advice
on consumer products and services. CR has the most comprehensive auto-test
program of any American magazine or web site; CR's auto experts have decades
of experience in driving, testing, and reporting on cars.

2008 CR CAR RELIABILITY SURVEY - APA
The material above is intended for legitimate news entities only; it may not
be used for commercial or promotional purposes. Consumer Reports(R) is
published by Consumers Union, an expert, independent nonprofit organization
whose mission is to work for a fair, just, and safe marketplace for all
consumers and to empower consumers to protect themselves.  To achieve this
mission, we test, inform, and protect.  To maintain our independence and
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no agenda other than the interests of consumers.  CU supports itself through
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and a few noncommercial grants.


SOURCE  Consumer Reports

Russell Datz, +1-516-594-0062, rdatz@brandwaregroup.com, for Consumer Reports;
or Douglas Love of Consumer Reports, +1-914-378-2437, dlove@consumer.org
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