Texas Mutual Earns National Recognition for Ease of Doing Business

AUSTIN, Texas--(Business Wire)--
Texas Mutual Insurance Company is one of the 10 easiest carriers
in the country for independent agents to do business with, according
to the 6th annual Ease of Doing Business survey conducted by Deep
Customer Connections (DCC) Inc. The survey also showed that no carrier
delivers better insurance expertise and support than Texas Mutual.

"Workers' compensation is all we do, and we work hard to do it
better than anyone else," said Ken Lauber, vice president of field
operations at Texas Mutual. "Our experienced underwriters help agents
get prompt, appropriate coverage for their clients on the front end.
From there, our loss prevention consultants help policyholders prevent
accidents, and our adjusters are committed to managing claim costs."

DCC is a Massachusetts-based company that helps property and
casualty carriers make it easy for agents to work with them. This
fall, DCC asked about 7,400 independent agents and brokers to evaluate
more than 250 property and casualty carriers on 11 ease of doing
business factors, including their track record for acting on agency
needs, handling claims fairly and delivering effective technology.

Lauber adds that agents can expect more ease of doing business
initiatives from Texas Mutual, particularly in the online services
arena.

Agents consistently rate texasmutual.com among the best websites
in the industry. The site empowers agents to get quotes, manage their
book of business, review their clients' dividend history, download
custom loss runs and access claim details. Still, Lauber views the
company's online services as a work in progress. "Agents' needs are
constantly changing, and we have to be flexible enough to respond,"
said Lauber. "With agents' feedback, we're constantly building new
online tools that empower them to spend less time on paperwork and
more time building their business."

About Texas Mutual Insurance Company

Austin-based Texas Mutual Insurance Company is the state's leading
provider of workers' compensation insurance, with approximately 25
percent of the market. Since 1991, the company has provided a stable,
competitively priced source of workers' comp insurance for all Texas
employers. Independent agents account for more than 98 percent of
Texas Mutual's business.

Texas Mutual Insurance Company
Terry Frakes, 512-224-3855
Senior Vice President, Public Affairs

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