D.C. Metro Area Technical Support Professionals Achieve HDI(R) Certification

Additional D.C. Metro Area Training Dates Announced for 2008

COLORADO SPRINGS, Colo., Oct. 23 /PRNewswire/ -- Think Services' HDI(R)
(http://www.thinkhdi.com), the world's largest membership association for
technical support professionals and the industry's premier certification body,
announced that the following D.C. metro area professionals recently passed HDI
Certification.
Bill Algaze of Hanger Orthopedic Group, Bethesda, MD
Geneva G. Battle of Marriott International Headquarters, Bethesda, MD
Aimee Bennett of Social & Scientific Systems, Inc., Silver Spring, MD
Justin Bowman of Miles & Stockbridge P.C., Baltimore, MD
Phalena Bradshaw of Lockheed Martin, Washington, DC
Montre C. Burse of ALON Inc., Springfield, VA
Mark Burton of Marriott International, Bethesda, MD
Kisha Coleman of the State of Maryland, Annapolis, MD
James Doran of Marriott International, Gaithersburg, MD
Donald Harris of Allegis Group, Hanover, MD
Ricky Hewlett of MIL Corporation, Bowie, MD
Jeffrey Hill of Reznick Group, Bethesda, MD
Andre Hodo of Marriott International, Gaithersburg, MD
Carl Holmes Jr of The Engle Group, Vienna, VA
Ian Johnson of Harvard Law School, Cambridge, MA
Carlos Maldonado of Allegis Group, Hanover, MD
Emily Megnin of Social Solutions, Inc., Baltimore, MD
Edward Nadolny of Baltimore County Government, Towson MD
Gordon Sampson II of TerpSys, Rockville, MD
Bill Shetz of ViPS, a General Dynamics Information Technology Company,
Towson, MD
Tim Spaid of Pearson Education, Boston, MA
TaKecia D. Thornton of The American Institute of Architects,
Washington, DC
Douglas J. Winkler of Enterprise Information Services, Vienna, VA
Mike Zhu of InfoTech & Telecom Engineering Institute, Rockville, MD

The competencies required for HDI Certification are identified and
approved by the HDI International Certification Standards Committee. HDI
Certification validates the technical support professional's knowledge and
level of expertise in areas such as support center leadership, processes,
policies, and employee and customer satisfaction.
HDI will conduct additional certification training courses for all skill
and experience levels November 17-20 at the Marriott Key Bridge, Arlington,
VA. Visit www.thinkhdi.com/certification for course details.
About HDI:
HDI (www.thinkhdi.com) is the world's largest IT service and support
membership association and the industry's premier training and certification
body. Guided by an international panel of industry experts and practitioners,
HDI is the leading resource for help desk/support center emerging trends and
best practices. HDI provides members with a vast repository of resources,
networking opportunities and the largest industry event -- the HDI Annual
Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers
training in multiple languages and countries.
About Think Services:
Think Services connects specialized communities worldwide using innovative
media, educational events, consulting, training and certification. Providing
comprehensive opportunities for people to learn from, network with, and
inspire each other, Think Services builds strong brands and works within
communities to foster a unique affinity with its products and services. The
division's flagship products include the Game Developers Conference, the Webby
Award-winning Gamasutra.com, Game Developer magazine, the International
Customer Management Institute, HDI, and Dr. Dobb's Journal. Think Services is
a subsidiary of United Business Media (www.unitedbusinessmedia.com), a global
provider of news distribution and specialist information services with a
market capitalization of more than $2.5 billion. To learn more, visit
www.think-services.com.
About United Business Media Limited (www.unitedbusinessmedia.com)
United Business Media Limited (UBM) is a global media and marketing
services company that informs markets and brings the world's buyers and
sellers together at events, online, in print, and with the information they
need to do business successfully. UBM serves professional and commercial
communities, from IT professionals to doctors, from journalists to jewelry
dealers, from farmers to pharmacists around the world. UBM employs more than
6,500 people in more than 30 countries. UBM's businesses operating in the US
include CMPMedica, Commonwealth Business Media, Everything Channel, PR
Newswire, RISI, TechInsights, TechWeb and Think Services. UBM is listed on the
London Stock Exchange (UBM.L) and has a market capitalization of $2.5 billion.
For More Information Contact:
Allison Wroe, HDI Marketing Director
(719) 785-5355 awroe@thinkhdi.com

SOURCE HDI

Allison Wroe, HDI Marketing Director, +1-719-785-5355, awroe@thinkhdi.com