If Your Help Desk Calls Are High, Your Defrag May Not Be Adequate

BURBANK, CA, Oct 23 (MARKET WIRE) --
Help desk calls can be the bane of IT. Not only do they keep an IT
staffer chained to a desk, they each require someone in IT to do
something. Hopefully the help desk person can walk the complaining
employee quickly through whatever difficulty they're experiencing, but if
not, it may require IT personnel to physically visit the employee. In
companies with a relatively few IT staff to service hundreds or thousands
of employees, help desk calls can truly be a drain on IT time -- and
hence, on IT cost. It consequently behooves any company to do all they
can to cut down on help desk calls.

One major problem that can result in a plethora of help desk calls is slow
system performance. While IT is always working to increase performance
through faster applications, the latest in hardware innovations, and
constantly re-configuring and tweaking existing resources, they should
also take a look at defragmentation. They already know how fragmentation
can be a very basic -- and severe -- hindrance to performance, but they
may not be cognizant that traditional defrag methods have become
inadequate.

The standard for defragmentation methods has been, for some years, of the
scheduled variety; defragmentation could be scheduled for all drives
across an enterprise so that each volume got defragged at times when
users weren't on the system. Due to changes in business and in computing
technology, however, scheduled defrag has turned into "the solution that
became the problem." In between scheduled runs, fragmentation continues
to build and impact performance due to today's larger file sizes and
greatly increased disk capacities. With very large drives, many have
found that defragmentation isn't even occurring with scheduled defrag.
And because so many sites are now operating 24X7, times when users aren't
on the system are vanishing completely, meaning that defragmentation is
negatively impacting performance while it's running.

Fortunately Diskeeper Corporation, the leading provider in defragmentation
technology for over 20 years, is now providing a solution that maximizes
system performance and reliability automatically. Diskeeper's proprietary
InvisiTasking(R) technology allows completely automatic defragmentation,
utilizing only idle resources. No scheduling is ever required -- another
cost-saving element for IT. And defragmentation is complete --
Diskeeper(R) 2008 introduced the most powerful defrag engines ever built.

In any effort to reduce help desk traffic, IT staff should download
Diskeeper's free trial version, with which they can check fragmentation
levels and see the performance difference for themselves. With performance
constantly and reliably maintained, help desk calls for performance
reasons can be greatly reduced.

Contact:
Colleen Toumayan
Email: ctoumayan@diskeeper.com

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