Survey Unveils Need for Application Performance Management to Improve the Reliability of Mission-Critical SOA Applications

Customer Relationships, IT and Line-of-Business Operations Productivity, and
Revenue Suffer from Poor SOA Application Performance
ISLANDIA, N.Y.--(Business Wire)--
CA, Inc. (NASDAQ: CA) today announced the results of an independent survey about
the state of Service Oriented Architecture (SOA) deployments, and the
increasingly important role Application Performance Management plays in the
success of complex Web-based services. The survey, conducted online by TechWeb
in the third quarter of 2008, revealed that many organizations are concerned and
challenged with SOA application performance issues that can negatively impact
customer service levels, relationships, IT and line-of-business operations
productivity, and revenue.

The CA-sponsored, vendor-neutral survey targeted organizations in the U.S.,
U.K., France, Germany and Australia that had either already deployed or are
planning to deploy SOA based applications. A total of 615 technology
professionals ranging from CIOs to IT management staff participated in the
survey.

"The survey found that while SOA deployments are on the rise and have achieved
broad market adoption, there is a general lack of planning to manage the added
complexity they introduce in production environments," said Prabhjot Singh, vice
president of marketing for CA`s Application Performance Management business
unit. "Mission-critical applications must be proactively managed with the total
customer experience in mind to achieve optimum service levels. A comprehensive
approach that links business value to Application Performance Management helps
ensure that SOA projects are successful once in production and also enables
rapid detection and diagnosis of application slowdowns and failures, to better
manage the end-user experience."

Lack of proper measurement has led to many organizational challenges. According
to the survey:

* 54% of respondents report that difficulties with problem resolution reduce
productivity in IT and line-of-business operations.
* 48% of respondents cite that application downtime is damaging relationships
with customers.
* 46% of respondents report that poor Web application performance is costing
them revenue.

The survey also revealed that knowing about an application failure before
receiving a call from a dissatisfied customer is a key to success. Respondents
indicated that the ability to measure the business impact of failed
transactions, as well as collaborating on problem solving across silos using a
single set of performance data to pinpoint probable cause are highly valued
characteristics of a successful SOA performance management solution.

"When organizations choose to deploy SOA applications, many really aren`t aware
of how different SOA is from traditional software systems. This is especially
true of SOA`s monitoring and management requirements," said Julie Craig,
Application Management Lead with Enterprise Management Associates. "This survey
confirms EMA`s research, which indicates that many organizations deploy SOA
first, then worry about managing SOA services later. To their detriment, they
wait to adopt SOA management tools, and this negatively impacts the service
quality of the implementation."

Complete survey results are available online at http://www.ca.com/soasurvey.
Additional SOA performance resources are available at
http://soa-performance.techweb.com.

About CA

CA (NASDAQ: CA) is the world`s leading independent IT management software
company. With CA's Enterprise IT Management (EITM) vision and expertise,
organizations can more effectively govern, manage and secure IT to optimize
business performance and sustain competitive advantage. For more information,
visit www.ca.com.

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CA
David Resnic, 508-628-8426
david.resnic@ca.com

Copyright Business Wire 2009