Telrex Now Offers 'Pay-As-You-Go' Speech Analytics Consulting Services

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Mon Jan 12, 2009 9:01am EST 

  KIRKLAND, WA, Jan 12 (MARKET WIRE) -- 
Telrex, provider of the award-winning CallRex(TM) suite of IP call
recording and call center optimization solutions, today announced the
availability of CallRex Speech Analytics(TM) consulting services. The
'pay-as-you-go' model allows companies to reap the benefits of speech
analytics without purchasing expensive speech analytics technology.

    Telrex's speech analytics consultants work with businesses to determine
what drives customer behaviors, identify sales opportunities, improve
customer satisfaction, monitor calls for compliance, and leverage call
recordings as a business asset. Using CallRex Speech Analytics consulting
services, companies can quickly capitalize on valuable call recording data
to fine tune business performance and gain a competitive edge by
identifying market opportunities and uncovering trends within customer
interactions. The consultancy-led engagements are tailored to each
company's business needs and removes hours of human interaction from the
call analysis.

    "By offering speech analytics as a service, we are lowering the cost of
entry and making speech analytics technology accessible to businesses of
every size," said Robert Kapela, president of Telrex. "Now companies can
give customers a voice within their organization and quickly respond to
market needs as identified in their daily recorded interactions."

    CallRex Speech Analytics consultations are offered in three packages:
Standard Analysis for up to 200 hours of calls, Enhanced Analysis for
deeper business analysis, and Custom Analysis engagements for regularly
scheduled (monthly, quarterly, etc.) or in-depth consultations and
analysis of up to 1,000 hours of calls. Actionable reports will be
provided at the culmination of each engagement. In addition to speech
analytics services, Telrex offers IP call recording and workforce
optimization solutions. To learn more about how your business can benefit
from CallRex workforce optimization solutions, call 425.827.6156 x2 or
visit www.telrex.com/speech_analytics.htm.

    About Telrex

    Telrex provides IP call recording and call center optimization software.
CallRex offers affordable access to call recording technologies,
supporting IP telephony systems, VoIP softswitches and unified
communications solutions from Mitel, Inter-Tel, Cisco, Avaya, Microsoft
OCS, 3Com, ShoreTel, BroadSoft, Sylantro, Genband, Vertical, Asterisk,
Pingtel, Fonality, TalkSwitch, and more.

    Telrex offers its award-winning CallRex suite of software through value
added resellers worldwide. Learn more at www.telrex.com or call
425.827.6156 x2.

    

Contact Information:
Jill Majors
Telrex
phone: 425 827 6156 x131
Email Contact
http://www.telrex.com

Copyright 2009, Market Wire, All rights reserved.

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