Challenging Times and Limited Resources Drives Motorola to Make Metrics and Analytics Work with HardMetrics

Learn Why Motorola Upgraded from Spreadsheets, in-House Development and
Competing Vendor Solutions
PHILADELPHIA--(Business Wire)--
HardMetrics, a software provider of on-demand analytics for call center driven
businesses will host a webinar, Making Metrics and Analytics Work in Your
Company - a user`s guide to solutions. This web eventfor executive and
operational managers is on Thursday, January 22, at 2PM EST. This webcast helps
attendees learn first-hand how to impact their business` top and bottom lines by
using cutting edge analytical tools.

Tom Dent, Chief Executive Officer, at HardMetrics stated, "We`ve seen a
significant increase in customer service and a dramatic downward impact on costs
of service across our client base." He commented, "We believe economic
conditions across the country mandate businesses look differently at how they
manage their operations and with that new approach, new tools are critical to
delivering that insight."

Businesses today need enterprise-wide visibility into performance and analytics
that allow you to measure and then manage the business. The challenge most
businesses face is figuring out how to best get there. Do you develop something
in-house? Do you purchase a toolkit and customize? Do you purchase a vendor
solution?

The Webinar features John Walsh, Director of Global Vendor Governance for
Motorola Inc. (NYSE: MOT). Mr. Walsh will share how Motorola found the right
solution, the advantages associated with taking a more metric centric view of
operations and his perspective on what key analytics businesses should be using
on a daily, weekly, and monthly basis. To register for the event, visit
www.hardmetrics.com/events.html.

About HardMetrics

HardMetrics Inc. was founded in 2003 to make on-demand analytics ubiquitous in
Call Center-driven businesses' management through ease of use, shortest time to
implement and greatest return on investment. HardMetrics eliminated every cost
and technology barrier preventing analytics technology from being widely
deployed and used at every level of the enterprise. There is no requirement for
software programming or customization. The technology foundation is based on an
end-user self-service approach that relieves the burden on IT and gives users
the flexibility to define any analytic view of the business they desire, in the
format they choose. The solutions eliminate at least 80% of the time, effort and
cost involved in deploying an analytics system, without sacrificing the depth of
functionality and reliability customers expect. HardMetrics clients use our
solution to drive profitability and customer satisfaction! To learn more about
HardMetrics and its solutions, call 215-297-9738 or click www.hardmetrics.com.

HardMetrics Inc.
by
Square 2 Marketing
Mike Lieberman
215-230-3373, ext 106
215-880-6290

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