Consumer Cellular Survey Finds Low Cost Cellular Service More Essential Than Smartphones in a Down Economy
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New Customer Survey Indicates High Quality and Affordability More Influential on Cellular Buyers than Accessories and Internet Features PORTLAND, Ore.--(Business Wire)-- National mobile virtual network operator Consumer Cellular (https://www.consumercellular.com) surveyed its customers and found the vast majority are more concerned about having reliable, national cellular coverage with no long-term contracts and reasonable prices, than additional features, such as Internet access and accessories. "We believe a significant portion of the population is interested in using cell phones simply for making and receiving phone calls, and for safety and convenience purposes," said Consumer Cellular CEO John Marick. "By utilizing the nation`s largest voice and data network, Consumer Cellular offers premium coverage at affordable rates for individuals with limited usage needs." Factors in Choosing a Cellular Service Provider Consumer Cellular`s survey focused on the features, products and services customers consider when selecting a cellular company. Consumer Cellular reported the following customer preferences in selecting a service provider: * 93 percent cited quality of cellular service as a most important decision-making factor * 91 percent noted price as a leading influence * Rounding out the most important features: * no long-term contracts (89 percent) * coverage area (88 percent) * simple pricing (87 percent) * Only five percent of respondents noted the ability to access news, sports and weather as important, with just 10 percent noting text messaging services as a key feature. * Nearly 85 percent preferred to be billed for wireless usage, rather than subscribe to pre-paid calling plans. Survey Demographics Consumer Cellular administered its survey last month to more than 2,000 of its customers across the U.S., of which 86 percent were older than 50. More than two-thirds of participants were new customers, using Consumer Cellular`s services for two years or less. Relatively few - just 17 percent - plan to make adjustments to their wireless usage habits given the current economic condition. About Consumer Cellular Consumer Cellular, the exclusive wireless provider for AARP, was founded in 1995 on the belief that everyone should have affordable access to the safety and convenience of cellular service. The company provides its customers with simple, affordable cell phones and calling plans, guaranteed satisfaction and top-ranked customer support staff all located within the United States. Plus, Consumer Cellular customers never have to sign a long-term contract in order to start service. The Portland, Ore.-based company is privately held and utilizes the nation's largest voice and data network, covering more than 296 million people - or 97 percent of the U.S. population. As one of the nation's leading wireless wholesalers, Consumer Cellular is able to purchase wireless service in large volumes, providing its customers with the best of both worlds: great low rates and the best cellular network available. For more information: https://www.ConsumerCellular.com or call 800-686-4460. Media Contact: LANE PR Katie Stringer, 503-546-7877 katie@lanepr.com Copyright Business Wire 2009
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