J.D. Power and Associates Recognizes Sprint for "Highest Call Quality Performance" in the WestRegion in a Tie

* Reuters is not responsible for the content in this press release.

Wed Mar 18, 2009 10:56am EDT

With Improvement in Four U.S. Regions, Sprint Is Delivering More of What
Customers Want Now
OVERLAND PARK, Kan.--(Business Wire)--
Customers are taking notice of Sprint`s (NYSE:S) network performance and overall
call quality. Today, Sprint received the J.D. Power and Associates Award for
"Highest Call Quality Performance Among Wireless Cell Phone Users in the West
Region in a Tie." Sprint`s commitment to improving its networks--specifically
reducing dropped calls and ensuring call quality--is paying off. 

According to J.D. Power and Associates` 2009 Wireless Call Quality Performance
StudySM - Volume 1, overall, the company improved its ranking in four of six
regions nationally, when compared to the previous J.D. Power and Associates 2008
Wireless Call Quality Performance StudySM - Volume 2. Sprint has shown
sequential improvement since the 2008 study, outpacing the industry average. 

The J.D. Power and Associates 2009 Wireless Call Quality Performance Study
measures wireless call quality based on seven criteria that impact a carrier`s
performance. Wireless phone subscribers surveyed were asked about their
experiences with dropped calls, static/interference, connection on first try,
voice distortion, echoes, immediate voice mail notification, and immediate text
message notification. The West Region includes: Arizona, California, Colorado,
Idaho, Iowa, Minnesota, Montana, North Dakota, Nebraska, New Mexico, Nevada,
Oregon, South Dakota, Utah, Washington and Wyoming - and is the largest
geographical region in the J.D. Power and Associates 2009 Wireless Call Quality
Performance StudySM - Volume 1. 

Since 2006, Sprint has invested more than $16 billion in capital largely to
enhance its wireline and wireless networks across the nation. In addition,
Sprint is leading the way with the launch of its mobile WiMAX service and
bringing the Internet to life with its next generation 4G network. 

"Not only are our wireless networks performing very well, but we`re also
launching innovative devices, like the highly anticipated Palm Pre, on America`s
most dependable 3G network,*" said Sprint CEO Dan Hesse. "We`re also helping
customers save money with cost-effective wireless plans, and teaching them how
to tap the full potential of their wireless devices through our in-store Ready
Now experience." 

Sprint customers enjoy the best value in the industry with a dynamic suite of
Everything plans that allow customers to use their phones the way they want
without worrying about their wireless bills. For example, Sprint`s Simply
EverythingSM plan provides unlimited nationwide calling, texting, email, Web
browsing, GPS navigation and much more for only $99.99 per month. 

Families can also save with Sprint. Sprint`s Simply Everything Family plan with
unlimited voice, data and messaging for two customers begin at $99.99 per month,
allowing two customers to share 1,500 minutes and unlimited text, picture and
video messaging. 

Sprint's Highest Call Quality rating by J.D. Power and Associates is the most
recent accolade the company has received for its network performance. Sprint has
earned top honors for network quality and improved customer service metrics. For
a summary of awards, visit http://www.sprint.com/companyinfo/awards/

*Sprint's 3G dependability is based on independent, third-party drive tests for
3G data connection success, session reliability and signal strength for the top
50 most populous markets, June to November 2008. 

Disclaimer: Sprint Nextel received the highest numerical score among wireless
service providers in the proprietary J.D. Power and Associates2009 Wireless Call
Quality Performance StudySM - Volume 1. Study based on 27,754 consumer responses
measuring five providers in the West region (AZ, CA, CO, ID, IA, MN, MT, ND, NE,
NM, NV, OR, SD, UT, WA, WY) and measures opinions of wireless users about the
call quality of their service. Proprietary study results are based on
experiences and perceptions of consumers surveyed in July - December 2008. Your
experiences may vary. Visit jdpower.com 

ABOUT SPRINT NEXTEL

Sprint Nextel offers a comprehensive range of wireless and wireline
communications services bringing the freedom of mobility to consumers,
businesses and government users. Sprint Nextel is widely recognized for
developing, engineering and deploying innovative technologies, including two
wireless networks serving more than 49 million customers at the end of the
fourth quarter 2008; industry-leading mobile data services; instant national and
international push-to-talk capabilities; and a global Tier 1 Internet backbone.
For more information, visit www.sprint.com. 



Sprint
Media Contacts:
Kathleen Dunleavy, 310-228-2323
Kathleen.Dunleavy@sprint.com
or
Caroline Semerdjian, 415-278-5364
Caroline.Semerdjian@sprint.com



Copyright Business Wire 2009

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