Woolworths Limited Implements Workforce Optimization Software from Verint Witness Actionable Solutions to Support First-Class Customer Service

MELVILLE, N.Y. & SYDNEY, Australia--(Business Wire)--
Verint® Systems Inc. and partner Dimension Data today announced that Woolworths
Limited, a leading Australian retailer, has successfully implemented the
next-generation Impact 360® Workforce Optimization suite in its Everyday Money
Customer Service Center located in Parramatta, NSW. Woolworths deployed the
software from Verint® Witness Actionable Solutions® to support enhanced services
to customers of its new range of financial services products.

"Delivering superior customer service and support is extremely important across
all aspects of our business from retail stores to our contact centers. Service
quality, knowledge and timeliness are key in what has become a highly
competitive financial services market," shares Dhun Karai, Head of Woolworths
Everyday Money.

Karai says the Impact 360 Workforce Optimization solution provides Woolworths
with the right tools to extract critical information from customer interactions,
maximize workforce performance, and improve the processes and effectiveness of
customer service operations.

"All of these elements are critical to the success of our new Everyday Money
offering, and we are pleased to be working with Verint and Dimension Data to
make it possible," adds Karai.

The Impact 360 Workforce Optimization suite will help Woolworths gain greater
insight into its Everyday Money customer contact center by leveraging software
features such as quality monitoring and encryption, workforce management,
performance management and eLearning as part of a single, unified solution set.

With quality monitoring, Woolworths can capture and evaluate caller and agent
interactions, as well as analyze uptake and decline factors associated with
product offerings and services. The solution`s encryption of recorded customer
interactions is another core feature designed to help retailers, financial
institutions and other organizations protect the privacy of customer
information.

The ability to leverage quality monitoring together with workforce management as
part of a unified solution allows Woolworths to automate and effectively
forecast and schedule its staff, as well as help ensure the right call-takers
are in the right place at the right time based on caller demand. In addition,
scorecards enable employee performance tracking and analysis, while eLearning
features - including the ability to convert call recordings into training -
reinforce best practices and support ongoing staff development.

"Workforce optimization solutions provide terrific capabilities for call
recording and quality monitoring, as well as advanced features for scheduling,
rostering and coaching. However, where Dimension Data can add real value in the
implementation of solutions, such as Verint`s Impact 360 Workforce Optimization
suite, is our ability to understand the entire contact center operations
environment and analyze data from the call routing engine right through to
what`s happening at the agent`s desktop. We can combine this intelligence with
Verint`s solution to deliver improved business processes and productivity
outcomes," says Robert Allman, general manager, Customer Interactive Solutions,
Dimension Data.

"Woolworths wanted a cost-effective, unified and easy-to-implement solution that
could deliver an unparalleled customer experience," comments Zwicka Ben-Zion,
managing director, Verint Systems (Australia) Pty Ltd. "With Impact 360
Workforce Optimization, critical systems within the Everyday Money Customer
Service Center can now share information and work together to deliver a holistic
view of contact center operations, supporting the ultimate goals associated with
Woolworths` financial service products and other programs - all with the end
goal of attracting and growing satisfied customers."

About Woolworths

Woolworths Limited is made up of some of the most recognizable and trusted
brands in retailing, serving millions of customers every day. As a group across
Australia and New Zealand, Woolworths Limited has more than 3,000 stores and
more than 180,000 employees. The group`s retailing expertise stretches across
food and grocery, liquor, hotels, petrol, general merchandise and consumer
electronics.

About Dimension Data

Dimension Data plc (LSE:DDT), a specialist IT services and solution provider,
helps clients plan, build, support and manage their IT infrastructures.
Dimension Data applies its expertise in networking, security, operating
environments, storage and contact center technologies, and its unique skills in
consulting, integration and managed services to create customized client
solutions. For more information, visit www.dimensiondata.com.

About Verint Witness Actionable Solutions

Verint® Witness Actionable Solutions® is the leader in analytics-driven
workforce optimization software and services. Its solutions are designed to help
organizations capture customer intelligence, uncover business trends, discover
the root cause of employee and customer behavior, and optimize the customer
experience. From contact centers to remote office, branch and back-office
operations, its award-winning, next-generation Impact 360® Workforce
Optimization suite is the industry`s most unified solution set - featuring
quality monitoring and recording, workforce management, speech and data
analytics, customer feedback surveys, performance management, eLearning and
coaching. Impact 360 helps improve the entire customer service delivery network,
powering the right decisions to help ensure service excellence and transform
organizations into customer-centric enterprises.

About Verint Systems Inc.

Verint Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading
provider of actionable intelligence solutions for an optimized enterprise and a
safer world. Today, more than 10,000 organizations in over 150 countries rely on
Verint solutions to perform more effectively, build competitive advantage and
enhance the security of people, facilities and infrastructure. Visit us at our
website www.verint.com.

This press release contains "forward-looking statements" within the meaning of
the Private Securities Litigation Reform Act of 1995, including statements
regarding expectations, predictions, views, opportunities, plans, strategies,
beliefs, and statements of similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance and they are
based on management's expectations that involve a number of risks and
uncertainties, any of which could cause actual results to differ materially from
those expressed in or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see the Company's Current Report on Form 8-K
filed with the Securities and Exchange Commission on September 10, 2007, as
supplemented by our Current Reports on Form 8-K filed on November 5, 2007,
January 16, 2008, and April 9, 2008 and the Form NT-10Q filed on December 10,
2008. The forward-looking statements contained in this press release are made as
of the date of this press release and, except as required by law, the Company
assumes no obligation to update or revise them or to provide reasons why actual
results may differ.

VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE
INTELLIGENCE, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE,
X-TRACT, NEXTIVA, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the
IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, EYRETEL, BLUE
PUMPKIN SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo, EXAMETRIC and the
EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and the AMAE logo are
trademarks and registered trademarks of Verint Systems Inc. Other trademarks
mentioned are the property of their respective owners.

Verint Witness Actionable Solutions
Industry Information
Candace Flynn, +1-770-754-1878
candace.flynn@verint.com
or
Verint Witness Actionable Solutions
Industry Information
Alba Oni, +61 2 8907 0320
alba.oni@verint.com
or
Verint Systems Inc.
Investor Relations
Alan Roden, +1-631-962-9304
alan.roden@verint.com

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