Newfound Communications Enhances its Carrier-Grade IP Call Recorder with New Release

LAWRENCE, Mass.--(Business Wire)--
Newfound Communications, Inc., a leading provider of call recording, interactive
voice response (IVR) and dialing solutions for the telecommunications industry,
announced the availability of an updated version of the Newfound IP Call
Recorder - version 1.5. The Newfound IP Call Recorder reliably records any phone
call, at any time, for any duration in a carrier, enterprise or contact center
telephony environment. Whether calls are automated or agent-driven, the Newfound
IP Call Recorder is the premier VoIP recording solution to verify transactions,
improve performance, optimize business processes and accurately evaluate contact
center operations.

With this latest version, the new Record & Save feature gives customers the
option to store only the most essential recordings. Unlike most on-demand
recorders that capture from the point an executive or agent identifies a threat,
the Newfound IP Call Recorder initiates recording at the beginning of the call
and keeps the recording only if an escalation occurs.

The other key component to the new version is the option to pause and resume
recordings. With Pause and ResumeRecording, IVR, PBXs and CTI deployments can
temporarily stop and start recording while maintaining a single recording file
from the call. This better enables an IVR to programmatically omit sensitive
information such as credit card or account numbers out of recordings. Pause and
ResumeRecording also dramatically reduces file size by not recording while a
call is in queue or hold music is being played.

"We`re building upon our history of delivering innovative features that reliably
service some of the largest telecommunications deployments in the world," said
Kris Hopkins, President and CEO of Newfound Communications. "This new version
builds upon the ad hoc recording capability; secure, Web-based access to
recordings and auto-archival features that have made the Newfound IP Call
Recorder a success. Be it an open source or enterprise PBX or 3,000 concurrent
recordings for a VoIP carrier, Newfound`s value, features and performance are
tough to beat."

This new solution also provides Web-based call recording controls, remote
delivery of call recording records (for carrier and multi-tenant environments),
improved archival to iSCSI, SAN and network-attached storage devices and Web
dashboard enhancements for the search, retrieval and management of call
recording.

With flexible, port-based software licensing, the Newfound IP Call Recorder
deploys on standard x86 Windows servers in both legacy PSTN and VoIP (SIP)
telephony environments. The Newfound IP Call Recorder is a multi-tenant call
recording solution offering secure and privileged, Web-based access to
recordings for customers, departments and individuals.

The IP Call Recorder offers ad-hoc call recording to capture and index
recordings. In turn, developers and telecom engineers use interactive voice
response and Web standards such as VoiceXML, to capture conversations at any
point and for any duration. Each recording can be bookmarked and paired with
call-related data such as caller ID, destination number, account number, DTMF or
speech recognition inputs, call errors, hold times, agent ID, transfer numbers
and more. Ad hoc recording makes detailed call analysis and review quick, easy
and complete.

"We are seeing an excellent response to the flexibility and control the recorder
gives to application developers," concluded Hopkins.

About Newfound Communications, Inc.

Established in 2000, Newfound Communications, Inc. is a leading provider of call
recording, interactive voice response (IVR) and dialing solutions for the
telecommunications industry. Headquartered in Lawrence, MA, Newfound offers the
technology, tools and expertise to streamline automated customer service.
Newfound is the leading source of innovative speech solutions utilizing VoiceXML
and VoIP with its MediaMixer (VoiceXML edition), VXML Dialer and IP Call
Recorder products. For more information, please visit: www.newfoundcomm.net or
call 1-86-NEWFOUND (866-393-6863).

Springboard Public Relations
Mark Tordik, 732-863-1900 x. 208
mark.tordik@springboardpr.com

Copyright Business Wire 2009