Quantum Selects Anacomp for Backup, Recovery and Archive Product Maintenance

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Tue Mar 24, 2009 1:20pm EDT

Anacomp to Service Quantum Customers Throughout the U.S.

SAN DIEGO, March 24 /PRNewswire/ -- Anacomp(R) Inc., a leading business
process solutions company, today announced that it has signed a three year
field service maintenance agreement with Quantum Corporation, a leading global
specialist in backup, recovery and archive solutions. Under the terms of the
agreement, Anacomp will provide on-site maintenance and support services for
Quantum customers throughout the United States. Anacomp previously provided
support for products of Quantum and ADIC, a manufacturer acquired by Quantum,
across Europe for many years.

Per the agreement, Anacomp will supply a variety of services, including 24X7
call center, hardware replacement, installation and configuration for Quantum
backup, recovery and archive solutions. Leveraging Anacomp's abilities through
this independent service provider model will allow Quantum to utilize
Anacomp's proven, world-class services expertise and concentrate on its core
business competencies.

"We're pleased to leverage Anacomp's service delivery and call center
management expertise in the backup and archiving arena," said David J. Young,
Quantum Corporation's Global Manager of Third Party Maintainers. "We've been
impressed with Anacomp's legacy of quality service and dedication to customer
satisfaction, which ensure our customers the highest levels of success with
our solutions."

"We look forward to serving Quantum on this contract. Their selection of
Anacomp for this services agreement verifies our strong market presence,
extensive expertise and skilled field personnel, and allows us leverage our
services infrastructure in which we have made significant investment," said
Art DiScipio, Senior Vice President and General Manager of Anacomp's
Multi-Vendor Services (MVS) Global Operations. "Quantum's selection of Anacomp
provides further verification that outsourcing product maintenance services to
us is a model that makes sense for backup, recovery and archive solution
providers of all sizes."

Anacomp's Multi-Vendor Services are a powerful resource to empower companies
to keep their business-critical systems up and running. MVS is managed and
operated by service professionals that possess a strong sense of commitment to
quality, responsiveness and customer success. As such, Anacomp understands the
importance of its customers to utilize the right service provider; one that
not only has the resources, expertise and infrastructure to meet their
requirements but is also committed to tailoring those resources to fit
customers' specific needs. By providing customers with a single-source
solution through extensive core service offerings, Anacomp provides
efficiency, cost savings, speed and flexibility - 24 hours a day, seven days a
week - equating to the highest levels of end user satisfaction. 

In addition to its renowned, independent Multi-Vendor Services, Anacomp
leverages its world-class docHarbor(R) information infrastructure made up of
multiple robust, reliable and secure data centers to provide document, data
and business process management services and solutions. The company captures
and hosts billions of documents while meeting the most stringent security and
availability requirements for enterprise and government customers across the
globe. 

About Anacomp 
With 40 years of experience and a passionate commitment to client services,
Anacomp partners with its customers to help them realize the full potential of
their business processes at the lowest total cost of ownership. Possessing one
of the world's largest online document repositories as well as a large,
independent field services organization, Anacomp's offerings serve hundreds of
original equipment manufacturing (OEM) partners and thousands of end users in
legal, insurance, financial services, government and other markets. For more
information, visit www.anacomp.com or call (800) 364-9870.

Anacomp and docHarbor are registered trademarks of Anacomp, Inc. All other
trademarks, services marks, company names are properties of their respective
owners. 


SOURCE  Anacomp Inc.

Rob Jensen, Senior Director of Marketing of Anacomp Inc., +1-858-716-3549,
rob.jensen@anacomp.com
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