Jagged Peak Executives Launch Breakthrough Customer Experience Measurement Model at NCOF

NCOF Presentation Details How ACES Goes Beyond Perfect Order Metrics and Fuels
Better Performance
LAS VEGAS--(Business Wire)--
Dan Furlong, COO of industry leading e-Commerce, fulfillment, and demand chain
software and services company, Jagged Peak (OTCBB:JGPK), will launch the
company`s innovative ACES (Achieving Customer Experience Superiority)
measurement model in today's presentation. The model, which can be used by all
fulfillment providers, goes beyond the current industry norm of perfect order
and establishes the industry`s first link between customer experience and
fulfillment. Furlong will use Jagged Peak`s extensive customer successes to
demonstrate how the ACES metric was used and the positive results generated for
the customers.

"ACES provides our clients the ability to manage their order management and
fulfillment operations more effectively. With ACES, clients have improved
customer experiences to new levels of competitive advantage - increasing
customer satisfaction and helping them achieve lifelong return buyers" said
Furlong. "We feel it our responsibility to share this insight with the entire
fulfillment community and help ACES become adopted as an industry standard. And
that is what Andrew Norstrud, Jagged Peak's CFO and I will be doing at this
year's NCOF."

In this session, attendees will learn how the new ACES (Achieving Customer
Experience Superiority) model works and how leading companies use it today to
approach this ultimate standard of perfection. The presentation will demonstrate
how ACES helps slash time and cost throughout the order capture to delivery
cycle, delivering superior customer service while boosting profit. It redefines
performance, obsoletes traditional metrics, and exposes new opportunities.
Furlong and Norstrud will discuss best practices and attendees can learn the new
order management and fulfillment principles, practices, and techniques that help
keep customers for life.

Dan Furlong and Andrew Norstrud speak on the breakthrough ACES metrics model on
Tuesday, March 24 at 10:00 AM - 11:15 AM at the Rio All-Suite Hotel.

About Jagged Peak:

Jagged Peak is dedicated to helping companies solve their complex demand-side
supply chain issues with practical, cost-effective solutions. We recognized
early on that the Internet is the ideal medium for addressing the complexities
of global demand chains. In response we developed our EDGE (E-Business Demand
Global Engine) platform to resolve them. EDGE contains all the advanced
functionality required to conduct Internet-based business, and it can
consolidate demand that originates in any other demand channel, including EDI
and POS. EDGE can apply the most complex demand management decision rules and
delivers perfect orders to the appropriate systems. For more information visit
the website: www.jaggedpeak.com or http://aces.jaggedpeak.com.

Jagged Peak Inc.
Vince Fabrizzi, CMO, 800-430-1312
vfabrizzi@jaggedpeak.com
www.jaggedpeak.com

Copyright Business Wire 2009