Consumer Confidence Critical in Capturing $21B of Lost eCommerce Sales

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Wed Mar 25, 2009 12:33pm EDT

eBillme Expands Buyer Protection Coverage to Levels Not Offered by Credit,
Debit, or Any Other Alternative Payment Provider
WILMINGTON, Del.--(Business Wire)--
In response to consumer demand for peace of mind at the checkout and to help
merchants capture a portion of the $21 billion of lost sales due to consumer
hesitation, the eBillme Buyer Protection Program has expanded to offer coverage
unmatched by traditional credit, debit cards or other alternative payment
providers. According to a consumer study of online shopping fears conducted by
Javelin Strategy and Research and co-sponsored by eBillme, the most secure
payment option that enables consumers and small businesses to use online banking
to pay now, pay securely and use available funds, 83 percent of consumers say
the most motivating factor to shop online is assurance that their payment and
personal information is secure, followed by guarantees that the purchase will
meet their expectations for quality at the lowest price possible. 

The new and improved eBillme Buyer Protection Program, announced today, includes
more protection for shoppers on consumables such as over-the-counter
medications, vitamins, non-prescription medical supplements, cosmetics, and
non-perishable food items. Additionally, computer software, DVDs and CDs,
automotive accessories, watches, perfumes, and more are now also covered. For
complete details on the buyer protection coverage, visit
http://www.ebillme.com/index.php/community2/shoppers/how_am_i_covered/. 

"The Javelin study found that online shopping fears cost online retailers
billions throughout 2008," says Marwan Forzley, President and CEO of eBillme.
"It is clear that payment and purchase protection remain top priorities for
online shoppers. By not requiring the release of any financial information at
checkout while offering shipping protection, best price, fraud, and satisfaction
guarantees, eBillme helps online retailers deliver the most secure cash checkout
experience that will increase sales and attract return customers. We know how
important security is for the online retail industry, which is why we have
expanded our buyer protection program even further to respond to the increasing
consumer demand for a more secure way to pay cash online." 

eBillme`s buyer protection program, provided at no cost to shoppers and
retailers, has the same or a better level of buyer protection than premium
credit cards. Protection features include a return guarantee, price guarantee,
in-transit protection, and fraud protection. Consumers can shop with confidence
knowing their eBillme transaction is guaranteed and protected. 

eBillme is easy to use. Because shoppers pay directly from their online bank
account, they don`t release any financial information online. This helps
consumers manage their spending and debt, while better safeguarding themselves
from identity theft and fraud risks. When shoppers choose the option at
checkout, their order is confirmed with an eBill sent to their e-mail address.
Consumers simply pay the eBill through their online checking or savings
account-the same way they pay utilities, loans, insurance, and other bills. The
transaction occurs securely, bank to bank, with no personal or financial
information required or transmitted over the Internet. 

eBillme will be sponsoring a Webinar with Javelin Strategy and Research on
Wednesday, April 8th at 1PM EDT, to discuss the consumer study and findings. To
register, please visit https://www2.gotomeeting.com/register/328830622. 

ABOUT eBillme

eBillme is the only online payment solution that extends the convenience of
online banking to the merchant`s checkout, reduces the security risks of
shopping online, and enables merchants to increase sales while reducing
transaction costs. No financial data is exposed and the payment transaction is
securely transferred from the customer`s bank to the retailer`s bank. Consumers
can shop online, by catalog or through call centers, and pay for their purchases
at their bank, credit union, or bill pay portal using the security and
convenience of online banking. eBillme gives retailers access to the over 110
million Americans who use online banking. For more information, please visit
www.eBillme.com or eBillme`s Online Debt-Free Shopping Mall,
www.shopdebtfree.com. 





Gregory FCA
Press contact:
Alicia Buonanno
Senior Account Executive
610-642-8253, ext. 118
or
eBillme
Company contact:
Samer Forzley
Vice President of Marketing
613-270-8755, ext. 3400
Mobile: 610-659-9404 



Copyright Business Wire 2009

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