ShoreTel 9 Simplifies Personalized Communications for Enterprises of All Sizes

SUNNYVALE, CA, Mar 30 (MARKET WIRE) --
ShoreTel(R) (NASDAQ: SHOR), a leading provider of Pure IP Unified
Communications (UC) solutions, today released ShoreTel 9, the newest
version of its award-winning UC software. With expanded features for
personalized communications, ShoreTel 9 enables mobile and desktop users
to communicate more effectively -- regardless of location -- and increase
individual productivity and customer satisfaction levels.

Personalization features, including location-based services and
individualized call handling, let users create custom call-routing
scenarios to ensure priority callers can always reach them. With ShoreTel
9's high availability, enhanced redundancy and security, and integration
with Microsoft Active Directory, enterprises are confidently deploying
ShoreTel business phone systems across their organizations. In addition,
ShoreTel 9 supports integration with Microsoft Office Communications
Server (OCS) 2007. When Microsoft OCS 2007 is integrated with ShoreTel
7.5 and higher, users of the ShoreTel system can use the Microsoft Office
Communicator to manage their ShoreTel phone, view other parties' presence,
and exchange instant messages with other Microsoft and ShoreTel users.

NEWS HIGHLIGHTS

-- ShoreTel's UC software has already been widely deployed in large
enterprise businesses with thousands of lines, and this milestone release
expands the redundancy, security, and Microsoft Active Directory
integration options that help further an effective UC strategy.
-- The recognized leader in customer satisfaction among UC vendors,
ShoreTel has designed ShoreTel 9 to help enterprises improve customer
satisfaction through rich, multichannel communications that increase
employees' responsiveness to their customers.
-- Enhancements to ShoreWare(R) Professional Call Manager and ShoreWare
Mobile Call Manager enable all users to personalize their communications to
meet their exact needs.
-- ShoreTel 9 is available as a free upgrade for current customers who
are on a ShoreTel support contract as part of ShoreTel's standard support
service.

NEW FEATURE HIGHLIGHTS

Cost Effective with Low Total Cost of Ownership

-- ShoreTel's unique N+1 distributed architecture provides users with
protection against multiple types of failures to keep critical voice
services up and running. To augment its inherent WAN failure protection,
ShoreTel has extended failover capabilities to allow phones to failover to
a spare ShoreGear(R) Voice Switch that can be located anywhere in the
network. This enables enterprises to provide extremely high system
availability for all of the voice services equipment distributed throughout
an enterprise, at a fraction of the cost of centralized communications
systems, by deploying a single spare voice switch rather than needing a
separate spare at each location. With ShoreTel N+1 redundancy, active calls
are maintained in the event of a failover, assuring business continuity for
end users, who are never even aware of an issue.

Enterprise Ready

-- Integration with Microsoft Active Directory simplifies and expedites
new user provisioning using ShoreTel's management interface, ShoreWare
Director, and simplifies end-user login to the powerful ShoreWare Call
Manager by using existing network credentials for authentication within
ShoreWare applications.
-- LLDP-MED and 802.1x support helps ensure secure network access and
enhanced device management.
-- Industry standard SRTP/AES encryption helps ensure call privacy, and
is designed to display encrypted call status on ShorePhone(R) IP Telephones
and ShoreWare Call Manager displays, so users can see at a glance that the
call is secure.
-- Significantly expands the capacity of ShoreTel's Contact Center
Workgroup to now support up to 256 groups, and up to 300 users in a group.

Keeping Mobile Workers Connected to Customers

-- ShoreWare Mobile Call Manager offers location-based services for GPS-
enabled mobile devices, allowing users to automatically select ShoreTel's
Office Anywhere and Call Handling settings. As a result, calls are custom
routed based on the user's location -- at a branch office, home office,
client site, or any other location. Users can ensure that their most
important contacts can always reach them, without having to manually manage
their call handling settings.
-- ShoreWare Mobile Call Manager now supports even more mobile devices,
including new Windows Mobile-based devices, such as the HTC Mogul PPC-6800,
and several new Nokia and BlackBerry models.
-- Personalized call-handling features include call filtering based on a
variety of criteria (phone number, time of day, day of week and more), and
custom routing (e.g. phone number, voicemail, Auto Find Me and more). This
ensures priority callers always get through and eliminates distraction from
lower priority calls.
-- Users now simply select from a list of any of their regular locations
(branch office phone, home office phone, mobile phone, etc.) to serve as
their active extension when using the ShoreTel Office Anywhere feature.
This allows them to receive and place calls as if they were at their desk
from any one of the phones they regularly use.

Enabling Knowledge Workers to Respond Faster

-- Multiparty instant messaging (IM) and tabbed chat let users connect
with multiple people simultaneously, and carry on multiple chats in easy-to-
reach window tabs. This feature helps speed decision making by enabling
users to quickly find answers to questions.
-- The integrated presence change alert feature of ShoreWare Call Manager
enables users to "camp-on" other users' lines when they are busy, and
receive automatic notifications when they become available. This eliminates
the need to play "phone-tag," and wait a long time for answers.
-- ShoreTel has expanded the flexibility of ShoreWare Call Manager with
an open standard-based automatic contact import. In addition to providing
quick access to dial out, and automatic name presentation for inbound
calls, the application now allows users to read an additional contact file,
and provide the same services for those contacts.
-- Support for 64-bit Windows Terminal Server on Windows 2003 Server
enables organizations to drive down hardware costs by using thin clients,
and supports server consolidation initiatives.

QUOTES

Jason McGinnis, president and founder, InfoBunker: "Our goal
is to provide our clients with the most secure, robust and flexible data
center environment attainable, and deliver exceptional service. ShoreTel
helps us achieve this goal with a flexible and secure communications
system. Capabilities such as third-party contact import capabilities, hot
desking from any location, and back-end integration with the MySQL
database help us improve business agility and customer service. Plus,
ShoreTel support of 802.1x allows us to walk the talk when it comes to
security, and offer our clients an easy way to establish a secure network
and phone communications while they're visiting our facility."

Kevin Gavin, vice president of marketing, ShoreTel: "ShoreTel 9 delivers
the personalization, high-availability and security capabilities that
enterprises of all sizes need to support the widespread deployment of
ShoreTel business phone systems with integrated unified communications.
ShoreTel has won top customer satisfaction awards year after year, and
ShoreTel 9 further enhances the solution to help a growing number of
enterprises achieve the same great results that have created legions of
raving fans for ShoreTel."

RELATED LINKS & CONVERSATION

-- ShoreTel Customer Success Stories

-- ShoreTel blog

-- ShoreTel awards

About ShoreTel, Inc.

ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of Pure IP Unified
Communications solutions. ShoreTel enables companies of any size to
seamlessly integrate all communications -- voice, video, messaging and
data -- with their business processes. Independent of device or location,
ShoreTel's distributed software architecture eliminates the traditional
costs, complexity and reliability issues typically associated with other
solutions. ShoreTel continues to deliver the highest levels of customer
satisfaction, ease of use and manageability while driving down the overall
total cost of ownership. ShoreTel is headquartered in Sunnyvale,
California, and has regional offices in the United Kingdom, Sydney,
Australia and Munich, Germany. For more information, visit
www.shoretel.com or call 1-877-80-SHORE.

Image Available: http://www2.marketwire.com/mw/frame_mw?attachid=948822

Image Available: http://www2.marketwire.com/mw/frame_mw?attachid=948825

Press Contact:
Rachel Shelton
Eastwick Communications
Tel: +650-480-4069
rshelton@eastwick.com

Copyright 2009, Market Wire, All rights reserved.

-0-