Motorola Introduces Next-Generation Digital Home Management Solution for MSOs
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New NBBS version offers a single, flexible and comprehensive software platform
to remotely manage all devices in the digital home, reducing operational
expenses and improving customer care
HORSHAM, Pa., March 30 /PRNewswire-FirstCall/ -- Motorola Inc. (NYSE: MOT)
today announced the release of Motorola's NBBS DOCSIS(R) (SNMP) Remote Device
Management Module. An industry-leading service assurance platform, the NBBS
remote subscriber device and service management software offers comprehensive,
life-cycle management of wired and wireless customer premises equipment (CPE)
and other devices, for cable and WiMAX. The unified platform provides a
flexible IP-based solution for managing devices from data and digital voice
modems to integrated Wi-Fi(R) gateways and video set tops. It is the first
open management platform designed to support cable set tops and customer
premise equipment (CPE) from a range of manufacturers, and is designed to
ensure the highest levels of customer satisfaction at a low total cost of
ownership.
NBBS unifies device management at a time when consumers are expanding both the
number and types of data devices in the home. As the home network grows
increasingly complex, consumers are actively seeking help from MSOs for
technical support, regardless of whether the devices originate from the
operator. The new NBBS module will enable MSOs to monitor and manage gateways,
modems, and set-top devices as well as perform LAN configuration and
application-level download management The end results of adopting NBBS are
fewer calls to customer support, and faster resolution for customers.
"Motorola understands that cable operators are dealing with rapidly expanding
device portfolios," said Alan Lefkof, corporate vice president and general
manager, Broadband Home Gateways and Software, Motorola. "With NBBS, operators
can have their CPE management keep pace with the evolving device environment.
In addition, the need for remote management is critical to avoiding
significant incremental support costs, while retaining customers. The NBBS
platform offers operators an automated solution that addresses both cost
reduction and customer churn by delivering increased levels of service."
NBBS works with any protocol and any domain, and supports all common device
management interfaces, including SNMP, OMA-DM, TR-069, CLI, and HTTP-based web
interfaces - providing the ultimate access to a range of devices for service
provisioning, ongoing management, and support. Its broad support for multiple
interfaces also allows NBBS to manage the widest variety of third-party
devices and perform the following functions:
-- Individual or en masse updates to device software and configurations
-- Advanced services configuration and management
-- Real-time CPE monitoring and troubleshooting
-- Provisioning, monitoring, and analysis
-- Proactive detection of video faults and of slow IGMP response
-- Fault and event correlation for single or multiple set-top devices
NBBS provides an industry-leading level of home network monitoring and
management. It has already been deployed by more than 20 network operators,
including many of the world's major service providers, and is currently used
to monitor and manage millions of CPE devices worldwide. The NBBS remote
subscriber device and service management software platform helps Motorola
deliver fully integrated and customizable media solutions for a personalized,
rich media experience direct to the consumer.
For more information on Motorola NBBS, visit www.motorola.com/NBBS, or see
posted news and commentary on NBBS on the Motorola blog, Media Experiences 2
Go. For all of the latest Motorola news and highlights The 2009 Cable Show,
please visit booth 2037 in Hall B or Motorola's display in the CableNET
Pavilion.
About Motorola
Motorola is known around the world for innovation in communications and is
focused on advancing the way the world connects. From broadband communications
infrastructure, enterprise mobility and public safety solutions to
high-definition video and mobile devices, Motorola is leading the next wave of
innovations that enable people, enterprises and governments to be more
connected and more mobile. Motorola (NYSE: MOT) had sales of US $30.1 billion
in 2008. For more information, please visit www.motorola.com.
Media Contacts
Kalia Farrell
Office: +1 215-323-1059
kalia.farrell@motorola.com
Motorola, Inc.
Kathy Wiesner
Mobile: +1 847-875-0166
k.wiesner@motorola.com
Motorola, Inc. Analysts Relations
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark
Office. All other product or service names are the property of their
respective owners. (C) Motorola, Inc. 2009. All rights reserved.
SOURCE Motorola, Inc.
Kalia Farrell, Motorola, Inc., +1-215-323-1059, kalia.farrell@motorola.com,
Kathy Wiesner, Motorola, Inc. Analysts Relations, +1-847-875-0166,
k.wiesner@motorola.com
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