Major Philippine Telco, Globe Telecom, Chooses SupportSoft Subscriber Agent(TM) for eSupport

REDWOOD CITY, CA, Mar 30 (MARKET WIRE) --
SupportSoft(R), Inc. (NASDAQ: SPRT), a provider of software and services
that make technology work, today announced that it has been contracted by
Globe Broadband, a subsidiary of Globe Telecom, one of the Philippines'
leading service providers, to power their new proactive customer support
platform "Click Fix."

Click Fix is a tool based on SupportSoft's Subscriber Agent(TM), which
gives Globe Broadband users an easier and more enjoyable Internet
experience, by enabling them to swiftly diagnose and resolve problems
related to their Internet connection -- without having to seek assistance
from the help desk.

SupportSoft Subscriber Agent works as a desktop client and can be easily
uploaded onto the customer's personal computer with his or her permission.
The software runs transparently in the background -- whether the customer
is online or offline -- and kicks into repair action whenever certain
system events arise, for instance, error messages and registry changes.

When Globe Broadband subscribers need support, they simply go to the Click
Fix icon on their PC and the eSupport tool powered by Subscriber Agent
will guide them through easy steps to perform diagnostics and
troubleshoot.

Utilizing Subscriber Agent, customers can get answers to frequently asked
questions related to network settings, modem configurations, browser set
up, or even email issues. Should they encounter problems which require
assistance from Globe Broadband's Technical Helpdesk, Click Fix will
automatically provide them with a system-generated Support Code to
identify the problem. That way, when customers call for assistance, they
can easily provide the code to the support representative.

"Our Click Fix solution, based on SupportSoft's Subscriber Agent, helps
customers get connected -- and stay connected -- much easier and faster,"
said Manny A. Aligada, Head of Globe Customer Engagement Group. "We're
already very excited about the reception that we've received from
subscribers, who feel empowered to manage their own Internet connection,
without the need for time-consuming service rep calls or even expensive
household visits. We understand that proactive support is more than just
resolving technical issues, it's about enhancing the overall customer
experience, and with SupportSoft's solution we're able to achieve this."

SupportSoft's Subscriber Agent goes further than providing "1-click fixes"
for broadband issues. The solution also creates a new and convenient
communications channel for Globe Broadband via customers' desktops. The
Company can send service updates and alerts instantly, as well as present
personalized info about its newest offerings.

"Globe Broadband has a good measure of its customers when it comes to
service and support delivery," stated Michael Sayer, GM & EVP Enterprise
Solutions Group at SupportSoft. "We're very pleased to be working with an
innovative provider, who clearly understands that the quality of
subscribers' broadband experience is critically important to introducing
additional services into the marketplace, orchestrating new methods of
driving revenue and gaining a competitive edge."

About SupportSoft

SupportSoft (NASDAQ: SPRT) provides software and services that make
technology work. The Company's solutions reduce technology support costs,
improve customer satisfaction and enable new revenue streams for companies
reaching 50 million users worldwide. The Company also provides Instant
Technology Relief(R) to consumers and small businesses through a series of
channel partners and www.support.com. For more information about the
Company and its enterprise offerings, visit http://www.supportsoft.com;
for Instant Technology Relief from consumer and small business technology
problems, visit www.support.com.

About Globe Telecom

Globe is one of the leading telecommunications service providers in the
Philippines. The Company's mission is to "enrich lives through ease and
relevance" by simplifying and removing obstacles in communication
technology; that way, customers can be brought closer to what matters to
them most.

In keeping with its vision to provide broadband customers with a
delightful and hassle-free Internet experience, the Company's Globe
Broadband subsidiary recently introduced Click Fix, a free and
easy-to-use tool that will empower subscribers to manage their Internet
connection quickly and simply.

For more information about Globe Telecom and its product/service
offerings, visit http://www1.globe.com.ph.

Media Contact:

Renee Gray
SupportSoft, Inc.
+1 (512) 985-5205
renee.gray@supportsoft.com

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