Autotask Extends IT Services Management and Workflow Beyond the Walls of Individual Solution Providers

EAST GREENBUSH, NY, Mar 30 (MARKET WIRE) --
Autotask Corporation (www.autotask.com), innovator of IT business
management software and services, today announced a suite of new hosted
productivity tools that create a variety of new revenue-generating
service opportunities and dramatically expand the ability of IT service
providers to collaborate with clients, colleagues and partners.

Available as a free upgrade to all customers, Autotask Corporation has
released its Outsource Management module, the world's first hosted
universal service ticket-sharing system, and Taskfire(TM), the worlds'
first hosted "Co-managed Service Desk" for networking internal and
external IT resources. These two new technologies, tied with the
expansive online Autotask CommunITy, give solution providers the ability
to seamlessly manage their entire IT service ecosystem with the same
tools they currently use to manage their own internal resources today.

"The new Autotask Outsource Management module and the new Taskfire
Co-Managed Service Desk will accelerate the number of relationships and
business connections possible within the IT services ecosystem," says Bob
Godgart, Autotask Corporation CEO. "These tools can network any one,
anytime, anywhere, with the most sophisticated IT service management
system available. Our unique SaaS platform gives us the edge to create
innovative ways for our customers to build new low-cost services 'within
the cloud' and grow their IT services business."

About the New Comprehensive Outsource Management Module

The Autotask Outsource Management module allows service providers to
assign service tickets to literally any partner with internet access --
whether or not that partner uses Autotask -- and to monitor, manage and
work on those tickets in real time. The Outsource Management module
includes a single dashboard for at-a-glance visibility into all work the
IT services company has outsourced, sorted by status or subcontractor.

The new tool allows Autotask customers to easily assign tickets to their
"private service network" of partners and subcontractors they already
know, or reach into public service provider hubs -- such as OnForce(TM)
and IMOnSite -- to bid work out to new partners. They can also find new
partners directly through the Autotask CommunITy, which is integrated
directly into the dashboards of more than 25,000 IT service professionals.

The new Outsource Management module streamlines outsourcing by
"remembering" predetermined rates, terms, Service Level Agreements (SLAs)
and pricing for established outsource partners. Partners have the option
of accepting or rejecting the work, as well as negotiating alternative
terms.

Outsourced partners who already have Autotask can access tickets assigned
to them directly inside their own Autotask systems. Those who don't have
Autotask can gain access to, work and close the tickets through Autotask's
new hosted Subcontractor Portal. All notes, time entries and status
changes entered by the subcontractor are immediately registered in the
lead partner's system.

About The New Taskfire Co-Managed Service Desk Platform

Opening the doors for solution providers to work more closely with clients
that have existing internal IT resources, Taskfire by Autotask is the
world's first "Co-Managed Service Desk." Unlike any other internal IT
service desk software, Taskfire tethers the internal IT ticketing system
to the Solution Provider's own service desk, and includes a robust
workflow automation engine to manage sharing and escalation of tickets
between and among all IT resources -- internal and external -- based on
pre-agreed criteria. This unique solution allows providers to deliver a
broad range of new, supplemental "co-managed services" never before
possible.

Godgart continued, "I believe Taskfire is our most innovative service
management tool ever, and given the economy, this release could not have
been better timed. With Taskfire, our service provider customers can go
after a huge new market of prospective clients with internal support. And
for those who already service such clients, Taskfire will make them an
indispensible partner.

Travis Austin, CEO of Rezitech in La Habra, Calif., is an Autotask
customer and one of the first users of these new collaboration tools. He
says, "Autotask continues to make it easier for me to expand my business
beyond the boundaries of my internal resources. The Outsource Management
tool has allowed Rezitech to fulfill many service requests for which I
would otherwise not have the capacity, and work with my outsourced
subcontractors in a very fluid and transparent manner increasing my
efficiency, my customers' satisfaction, and my bottom line."

He continued, "I'm excited that Taskfire will allow Rezitech to meet the
needs of a client base that was out of our reach previously. We can now
provide niche solutions for any part of the infrastructure of a company
that already has internal IT resources. Taskfire lets us work with their
internal resources as if they were our own, and vice versa, allowing for
collaboration and synergy in a way we've not before experienced."

For more information about Autotask products, or to learn how to become an
Autotask customer, visit: http://www.autotask.com or call (518) 720-3500.

About Autotask Corporation

Autotask Corporation is the world's leading provider of innovative, hosted
business management software and services designed exclusively for IT
service providers, MSPs, IT consultants, systems integrators and other
technology solution providers. Accessible at any time without any
downloads via any PC or mobile device with internet access, Autotask
software helps IT professionals of all sizes to intuitively manage all
resources -- both internal and external -- and automate their key service
delivery and business operations. The software includes free and seamless
integration with most managed service automation tools.

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