Mitel Helps Organizations Optimize Business Communications

ORLANDO, FLORIDA, Mar 30 (MARKET WIRE) --
(VoiceCon Orlando) - Mitel(R) will showcase communications tools aimed at
driving employee productivity, enhancing customer service, and
simplifying network management at VoiceCon Orlando 2009, which takes
place March 30 - April 2 at the Gaylord Palms. At booth #617, Mitel will
feature the latest in communications reporting tools and SIP
capabilities, and will highlight the newest addition to Mitel's
award-winning desktop portfolio.

"Small- and medium-sized organizations are continually looking for ways
to streamline operational costs while maintaining the highest level of
customer service," says Rick Dell, Mitel president of U.S. sales.
"Mitel's latest communications tools help organizations proactively track
and manage inbound calls for smoother business operations and simplify
their networks to significantly reduce costs."

You Can't Manage What You Can't Measure

Using the Mitel Business Dashboard, organizations can easily monitor call
activity and collect trend data on call volumes and times. Through
comprehensive real-time and historical reports, organizations can assess
the effectiveness of how call traffic is handled, and adjust for maximum
benefit. For example, if a company receives a number of calls between 8
and 9 a.m. but only begins answering the phone at 9, the organization can
adjust work hours to ensure the majority of calls are being addressed.

This intelligent call tracking shows not only when customers call and who
they talk to, but can also provide valuable metrics on sales and
marketing initiatives. For marketing campaigns, organizations can assign
a dedicated phone number and track the resulting calls, leveraging this
information not only for initial sales, but for upselling and
cross-selling opportunities.

"With the real-time monitoring capabilities of the Mitel Business
Dashboard, I can focus on the information that will help address business
performance issues as they are happening," says Anna Adams, customer
service manager of Premier Beverage Company, one of Florida's largest
wholesalers of wine, spirits, and non-alcoholic beverages. "The detailed
reporting tools allow me to identify areas for improvement and make
adjustments to our call management. This has helped us reduce our missed
calls by over half."

The Mitel Business Dashboard is available on the Mitel 5000
Communications Platform (CP).

Simplifying the Network

SIP Trunking on the Mitel 5000 CP provides greater flexibility in the
implementation of network connectivity and services. Depending on local
tariffing, SIP trunking can significantly reduce costs compared to
analogue, T1, or PRI lines.

Extending unified communications capabilities for SMBs, the Mitel 5000 CP
also supports the Mitel Applications Suite (MAS). MAS delivers
capabilities like unified messaging, speech-enabled auto-attendant, and
audio and web conferencing through a single interface, simplifying
unified communications management and deployment.

Enriching the End-User Experience

The 5360 IP Phone is a full-feature color phone with web capabilities
that deliver graphically-rich and simple-to-use applications. Equipped
with a gadget sidebar, the seven-inch touch display enables one-touch
access to embedded or internet-based content and applications. The 5360
IP Phone provides a large color backlit display with programmable
self-labeling functions and softkeys, superior sound quality with
wideband audio, embedded gigabit, and a built-in HTML toolkit for
application development. The 5360 IP Phone is compatible with the Mitel
3300 IP Communications Platform (ICP).

About Mitel

Mitel delivers flexibility and simplicity in smart unified communications
solutions and applications for organizations of all sizes. Combined with
a full range of managed services that include voice and data network
design and traffic provisioning, custom application development, and
attractive financing options, Mitel is reinventing how successful
organizations gain competitive advantage by easily collaborating and
communicating over distance and time with customers, colleagues and
partners. Mitel's (www.mitel.com) US headquarters are in Phoenix,
Arizona. Global headquarters are in Ottawa, Canada, with offices,
partners, and resellers worldwide.

Mitel and logo are registered trademarks of Mitel Networks Corporation.

All other trademarks are the property of their respective owners.

Editors Note:

Mitel subject-matter experts will be participating in a number of
industry panel sessions including:

Stephen Brown, VP, U.S Systems Engineering

- IP Telephony System RFP: Who Delivers the Goods?

- Comparing UC Options and Vendors - Who's Offering What?

Stephen Brown is responsible for the consultative design and engineering
support for Mitel's product and applications portfolio to their extensive
network of business partners and U.S. based sales force.

Stephen Beamish, VP, Business Development and Marketing

- UC Leadership Roundtable: How Far Have We Come? What's Next?

- VoiceCon Summit: Unified Communications

Stephen Beamish is responsible for communicating and evolving Mitel's
solution positioning, in addition to expanding Mitel's corporate business
development initiatives and key strategic alliances.

For the full conference schedule and to view session descriptions visit:
http://www.voicecon.com/orlando/program/program.php

Private interview opportunities may be arranged with Mitel industry
experts in advance. For more information, or to book interviews, please
contact Danielle McNeil at 613-592-2122 x4643 or
danielle_mcneil@mitel.com.

Follow Mitel (@mitel) on Twitter for real-time updates at the show.

Contacts:
Mitel Networks Corporation
Danielle McNeil
613-592-2122 x.4643
danielle_mcneil@mitel.com

Mitel Networks Corporation
Kevin Johnson
613-592-2122 x.6690
kevin_johnson@mitel.com

Megan Lane
617-779-1854
mlane@shiftcomm.com

Copyright 2009, Market Wire, All rights reserved.

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