Enigma to Sponsor, Exhibit at Service Parts Inventory Management and Reverse Logistics Summit

March 31-April 1, 2009

Chicago, Illinois
BURLINGTON, Mass.--(Business Wire)--
Enigma Inc., the leader in aftermarket service and support technology, is a
primary sponsor of the Service Parts Inventory Management and Reverse Logistics
Summit, March 30-April 1, 2009 at the Allerton Hotel in Chicago, IL.

The conference will focus on best practices for service delivery, improvements
in parts inventory management and how to transform parts operations from a cost
center into a strategic business opportunity. Attendees will come from a variety
of manufacturing verticals, including agricultural, electronic and heavy
equipment. Conference sessions include topics such as after sales/aftermarket
business, asset management, lifecycle management and warranty issues.

"Right now, for companies that make complex machinery, it is a good time to
improve revenue from aftermarket sales, service and support related to equipment
they`ve already sold," said John Snow, vice president of business development
and marketing for Enigma, Inc.

The Enigma exhibit booth will feature demonstrations of the Enigma InService
Electronic Parts Catalog (EPC) solution for creating, distributing and updating
OEM parts catalog and service information. Enigma has helped companies like
Goodrich Aerostructures, Ford and Volvo do the following:

* Simplify service parts sales/procurement for customers, dealers and
distributors
* Integrate with back-end enterprise applications such as order processing,
warranty and parts inventory systems
* Provide complete product content - parts, service, specs, bulletins,
collateral, etc. - and filter it according to serial number and/or
configuration/trim package
* Ensureaccuracy for all service-related information
* Maintain control over the creation and revision of service and parts
information
* Acceleratedelivery of the parts catalog and maintenance manuals/service
bulletins
* Distribute the catalog via the web, DVD and paper (reduce printing and
shipping costs)
* Download synchronize the local dealer version with latest OEM data
(incremental updates eliminate multiple DVDs)

Links for more information:

About Enigma InService EPC

Download the free InService EPC fact sheet

About Enigma

Enigma is the only software company delivering a product suite that improves the
efficiency, consistency and profitability of maintenance, repair and overhaul
(MRO) operations and aftermarket sales and service organizations. Enigma`s
unique products integrate with product lifecycle management, supply chain
management, enterprise resource planning and other enterprise applications to
provide a dynamic encyclopedia of service, parts and diagnostic information that
captures technicians` expertise and manages an optimal service and support
workflow. By facilitating aftermarket maintenance, parts logistics and equipment
uptime, Enigma helps service and support organizations maximize their
profitability. For more information, visit www.enigma.com and
www.uptimeblog.com.

Enigma 3C is a registered trademark of Enigma. All other trademarks or trade
names belong to their respective owners.

Technorati Tags:Aftermarket ServiceElectronic Parts CatalogMROSupply ChainParts
LogisticsMaintenanceAutomotiveHeavy ManufacturingLifecycle ManagementField
Service

Enigma, Inc.
Joy Reo, 781-265-3606
joyr@enigma.com

Copyright Business Wire 2009