Zeacom Debuts ROI Calculator at VoiceCon Orlando 2009

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Mon Mar 30, 2009 10:00am EDT

Analytical Resource Quantifies Benefits of Business Processes via Zeacom`s
Contact Center and Enterprise UC Solutions
ORLANDO, Fla.--(Business Wire)--
Zeacom (www.Zeacom.com), the leading provider of Contact Center and Unified
Communications (UC) software and services, today debuted its ROI Calculator at
VoiceCon Orlando 2009. The ROI Calculator supports the more than 100 VARs and
channel partners selling Zeacom software worldwide, in addition to the contact
center and enterprise purchasing decision makers to whom they market, by
demonstrating the measurable time saving, financial and other benefits achieved
through use of the award-winning Zeacom Communications Center (ZCC) software
suite. 

"Today`s global recession has forced a drastic reduction in IT budgets, and in
many cases, a complete freeze on spending," said Ernie Wallerstein, president,
Zeacom. "Without question, our reseller partners driving sales of Zeacom
software must articulate a clear justification for an investment in enterprise
UC and IP contact center solutions. The Zeacom ROI Calculator addresses the fact
that demonstrating ROI is no longer a `nice-to-have` to aid purchasing
decisions, but rather a critical component to securing buy-in from
decision-makers." 

The launch of this innovative tool delivers an accurate means with which to
demonstrate the true return on its investment that an organization can achieve
through the deployment of Zeacom solutions. Specifically, the ROI Calculator
quantifies reduction in operating expenses, as well as increases in revenue,
customer service and organizational productivity through integrated
communications via Zeacom`s Rich Presence, Operator Console, Executive Mobile,
Executive Conferencing and other functionality. 

"Since our inception, Zeacom`s software and services have empowered contact
centers and SMBs with the tools to automate business processes, and subsequently
increase overall productivity and profitability. Unlike that of our competitors,
Zeacom products are sourced from a single application, which is a critical
factor behind our continued success," said CEO Miles Valentine. 

He continued, "In addition, what is truly important to note is that despite a
crippling global recession, Zeacom achieved a 10 percent revenue increase in the
US, and has increased global headcount." 

About Zeacom

Zeacom is a leading provider of complete Unified Communications solutions. More
than 140,000 daily users within 2,800 small and medium-sized organizations in 25
countries use Zeacom`s business communications software to improve
organizational efficiency and enhance the customer service experience. 

For additional information, please visit www.Zeacom.com. 

Note: Zeacom is located at BOOTH #1317. 



JMR Worldwide (for Zeacom)
Mostafa Razzak, 212-786-6036
m.razzak@jmrworldwide.com

Copyright Business Wire 2009

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