Convergys Launches Field Service Manager for Communications Service Providers; New BSS/OSS Offering to Improve Business Performance

CINCINNATI & WASHINGTON--(Business Wire)--
Convergys Corporation (NYSE: CVG), a global leader in relationship management,
today announced the availability of advanced workforce optimization products and
services for the global communications industry. This new offering strengthens
Convergys` end-to-end BSS/OSS portfolio, enabling service providers to
proactively predict service demand and quantifiably increase dispatcher
efficiency and field productivity.

Convergys Field Service Manager enables service providers to proactively manage
their field service technicians and operations by optimizing service scheduling
and enhancing delivery operations both internally and with their customers,
suppliers, and business partners. Increased dispatcher efficiency with intuitive
user interfaces helps dispatchers maximize accuracy, reduce errors, and
successfully manage a greater number of resources in the field.

On average, service providers can increase available capacity, reduce mileage
and fuel costs, and reduce monthly costs per technician. Service providers will
also benefit from increased customer satisfaction and improved technician
availability, while simultaneously reducing costs associated with inefficient
field service management.

Convergys` approach is unique because it uses actual historical service provider
cost and resource data to proactively predict service demand. Service providers
can then plan, schedule, and perform service delivery in a way that maximizes
value - through decreased resource requirements and cost - across the
enterprise. Built upon patented technology, the economic resource optimization
engine uses a service provider`s business goals and costs to predict value at
every stage of the field service lifecycle, from appointment scheduling through
field service routing and dispatch.

Field Service Manager includes:

* Appointment Manager - provides intelligent appointment scheduling driven
precisely by goals set by the service provider. Appointment Manager schedules
field service appointments based not only on available time slots but also on
flexible, ROI-driven goals such as reducing miles driven or number of trucks.
* Field Service Optimizer - includes patented technology and an exclusive and
scalable optimization tool, enabling service providers to use their own route
and resource data to precisely predict the value of multiple field service
management scenarios via daily and multi-day planning. Field Service Optimizer
simulates and evaluates various "what if" scenarios to drive a financial impact
from adjustments to each element of the field service lifecycle.
* Field Service Dispatch - facilitates real-time dispatching, assigns same-day
jobs to technicians, and manages technician calls and ticket/work orders as they
occur. Functionality includes technician location maps, work order filters,
auto-router, and monitor panels for both dispatchers and technicians.
* Field Service Mobile - provides wireless access through technician mobile
units (Mobile Data Terminals) that allow technicians to view work schedules and
ticket/work order information. Work order information is sent through the mobile
device to the billing system for processing and database entry. Intelligent user
interfaces help support cross-selling and upselling efforts.

"Service providers are increasingly challenged to deliver superior experience to
their customers, Convergys` new field service management capabilities will
enable our clients to be more proactive in field resource planning, driving ROI
from business critical solutions as a result," said Bob Lento, president of
Information Management at Convergys. "Adding Field Service Manager to our
BSS/OSS solution footprint allows us to drive higher customer satisfaction and
lower costs for our clients."

Convergys BSS/OSS Solutions deliver innovative support of convergent services
leveraging real-time marketing innovation, minimizing risk, reducing operational
costs, and generating revenue in order for our clients to focus on building
valuable relationships with their customers. Convergys supports six of FORTUNE`s
Top 10 communications companies.

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in relationship management.
We provide solutions that drive more value from the relationships our clients
have with their customers and employees. Convergys turns these everyday
interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational
excellence, and innovative technologies has delivered process improvement and
actionable business insight to clients that now span more than 70 countries and
35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired
Company for nine consecutive years. We have approximately 75,000 employees in 84
customer contact centers and other facilities in the United States, Canada,
Latin America, Europe, the Middle East, and Asia, and our global headquarters in
Cincinnati, Ohio. For more information, visit www.convergys.com

(Convergys and the Convergys logo are registered trademarks of Convergys
Corporation.)

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Convergys Corporation
Business and Financial Media - John Pratt
+1 513 723 3333 or john.pratt@convergys.com
or
Trade Media - Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com

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