Dimension Data Launches Full Lifecycle Managed Service Solution for Cisco Unified...

Dimension Data Launches Full Lifecycle Managed Service Solution for Cisco
Unified Contact Center

Company Experts to Highlight Managed Contact Center Offering at VoiceCon in
Booth #823

ORLANDO, Fla., March 30 /PRNewswire/ -- VoiceCon -- Dimension Data, a $4.5
billion IT solutions and services provider, today announced the launch of its
Managed Contact Center service for organizations that have deployed Cisco
Unified Contact Center infrastructure. The service provides full lifecycle
management for contact centers with up to 300 seats. Managed Contact Center
enables organizations to significantly reduce the total cost of ownership of
Cisco Unified Contact Center by eliminating the need to hire, train and retain
skilled IT staff to operate the associated hardware and software. The company
will highlight the offering at VoiceCon this week (booth #823) in Orlando,
Fla.

Dimension Data's Managed Contact Center helps small- and mid-sized contact
centers reduce the risk and expenses inherent in the operation of contact
center infrastructure. With Dimension Data taking responsibility for the
management, servicing and maintenance of key contact center infrastructure,
organizations can rest easy that staffing and service continuity are ensured,
and can run their contact centers more efficiently and at a reduced cost.

"Dimension Data's Managed Contact Center offering can enable many small- and
mid-sized organizations to dedicate more energy to mission-critical activities
and free them from managing and maintaining the Cisco platform," said Wendy
Bahr, senior vice president, U.S. and Canada Channels at Cisco. "In addition,
this managed service offering reinforces Dimension Data's deep expertise in
deploying and managing Cisco contact center technologies."

In addition to realizing reduced operational and personnel expenses, contact
centers employing Dimension Data's Managed Contact Center experience the
following business benefits:

-- Reduced risk -- Dimension Data's experience in operating
business-critical contact centers removes the potential exposure from
staff turnover or extended absences.
-- Optimized application availability and performance -- Managed Contact
Center provides continuous monitoring of the Cisco platform and
applications to identify and correct potential problems before they
arise, preventing performance issues that adversely impact a contact
center's ability to service customers. It offers 24x7 incident
response and a single point of contact for case resolution and
escalation.
-- Proactive system administration and support -- Dimension Data performs
the necessary routine checks and preventative maintenance to maintain
the Cisco contact center system in optimal health, ensuring that the
system keeps pace with growing business needs. It also provides system
health reporting and detailed analysis of service levels to avoid
potential outages.

-- Responsive administration -- Managed Contact Center enables increased
agent productivity, streamlined customer transactions and enhanced
organizational efficiency through prompt and accurate agent and skill
group administration, and call routing adapted to an organization's
needs.

"Dimension Data's lifecycle management and support services allow clients to
get the most from Cisco's market-leading contact center solutions," said Grant
Sainsbury, practice director, Customer Interactive Solutions, Dimension Data
Americas. "We provide clients with peace of mind, as they know the decades of
experience we bring to managing and monitoring contact center business assets
result in superior customer experience and system reliability. Also, our
solution offers real value to clients in the form of reducing the total cost
of ownership of their investment in Cisco contact center solutions."

For more information on Dimension Data's Managed Contact Center, please visit
http://www.dimensiondata.com/na/Solutions/CustomerInteractiveSolutions/ManagedContactCenter.htm.

About Dimension Data
Dimension Data (LSE: DDT), a specialist IT services and solutions provider,
helps clients plan, build, support and manage their network and IT
infrastructures. Dimension Data applies its expertise in networking, security,
operating environments, storage and contact center technologies and its unique
skills in consulting, integration and managed services to create customized
client services. For more information: Call 866-DIDATA-US or visit
www.dimensiondata.com/na.

About Cisco
Cisco (Nasdaq: CSCO) is the worldwide leader in networking that transforms how
people connect, communicate and collaborate. Information about Cisco can be
found at http://www.cisco.com.

Media Contacts:
Lisa Grimes Laura Sexton
Dimension Data Davies Murphy Group
(703) 217-2692 (781) 418-2417
lisa.grimes@us.didata.com ddna@daviesmurphy.com

SOURCE Dimension Data

Lisa Grimes of Dimension Data, +1-703-217-2692, lisa.grimes@us.didata.com; or
Laura Sexton of Davies Murphy Group for Dimension Data, +1-781-418-2417,
ddna@daviesmurphy.com