CosmoCom Introduces Screen Recording
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New Capability is Secure in Distributed and Hosted Environments MELVILLE, N.Y.--(Business Wire)-- CosmoCom announced today that its new Version 6 of CosmoCall Universe includes the new capability of screen recording for CosmoCorder, the multimedia recording component of CosmoCom`s unified contact center suite. The new screen recording captures the entire user desktop during contact sessions of all channels including telephone, email, and chat, providing a record not only of what is said during a call, but also of what is done. This information is valuable for compliance recording, for dispute resolution, and for agent training and coaching. The screen recording feature of CosmoCorder has several advantages over competing screen recording offerings in the market. First and foremost, like CosmoCorder itself, it is a unified product that works seamlessly with the overall contact center, not a separate system that requires costly integration, separate maintenance, and complex diagnostics to fix the blame when issues arise. Also, the screen recordings use the common WMV format that makes them viewable on any PC with standard, no-cost media players and no proprietary codec. This makes recordings easy to share with anyone who might need to see them. Unlike many similar products, CosmoCorder`s screen recording works well in a distributed virtual contact center environment. It supports agents at home and hosted contact centers from service providers, where conventional recording tools, especially screen recording, can be very problematic. Its architecture allows for central storage of screen captures without creating a security issue. Also, the transfer of recordings to central storage is a background process that uses only spare bandwidth and does not create its own great demands on network capacity. "With screen recording, CosmoCorder is now an unbeatable alternative to expensive third party add-on recording tools," said Steve Kaish, CosmoCom`s VP of Product Management. "And in distributed virtual contact centers, or in enterprises with strong security requirements, it is really the only viable option." Image available at http://www.cosmocom.com/images/corpimages/CCU6-Screen-recording1.jpg About CosmoCom CosmoCom, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com. All product or service names mentioned herein are the trademarks of their respective owners. Media: CosmoCom Kathy Salt, 631-940-4297 ksalt@cosmocom.com or Communication Strategy Group Arthur Germain, 631-239-6335 agermain@gocsg.com Copyright Business Wire 2009
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