TelStrat's Engage(TM) Suite Now Understands Speech Analytics

Engage Analyze expands TelStrat's contact center product portfolio with true
phonetic speech analytics intelligence

ORLANDO, Fla., March 30 /PRNewswire/ -- TelStrat, a global supplier of
comprehensive contact center solutions, business call recording products and
leading-edge access network systems, today chose VoiceCon Orlando 2009 as the
venue to announce Engage Analyze, the latest addition to its industry-leading
contact center solution suite. Engage Analyze provides advanced speech
analytics that equip organizations to transform voice calls into knowledge
that can help them improve efficiency, increase compliance and gain the
competitive advantage.

Engage Analyze indexes and audio mines words and phrases buried in calls using
a patented Phonetic Audio Search and Recognition Engine. Unlike older, less
efficient speech-to-text approaches, phonetic speech search is not dependent
on finite dictionary and grammar models which require constant maintenance.
This makes it easy to accurately search for new competitors, product names,
slang and other dynamically changing terms.

Phonetic search technology also makes Engage Analyze fast - much faster than
speech-to-text systems. Pre-processing or indexing of content is typically
60-80 times faster than real time, more than an order of magnitude faster than
Large Vocabulary Conversational Speech Recognition (LVCSR) speech-to-text
systems. Subsequent searches for words or phrases are incredibly quick,
averaging over 30,000 times faster than real time and reaching rates up to
80,000 times faster.

Speech-to-text systems rely on limited, statistical sampling of calls,
typically 3-5% of call volume, due to cost and complexity. The technology in
Engage Analyze makes it possible to audio mine up to 100% of calls, in real
time if desired. The product does all this without the massive computing power
necessary for comparable LVCSR systems. With Engage Analyze, contact centers
can now accurately analyze and recognize trends over thousands of hours of
customer calls.

"With Engage Analyze we're bringing our customers advanced technology that
provides them with a powerful tool to enhance business and customer
intelligence," said TelStrat President Kevin Smith. "The search speed and
recognition capabilities make this product a market leader, and we've made it
affordable for organizations of virtually any size."

Engage Analyze is the newest component of TelStrat's Engage Contact Center
Suite. Engage Suite blends full-featured voice and screen recording;
intuitive agent performance evaluation, tracking and coaching; powerful agent
scripting and call automation; sophisticated workforce forecasting and
scheduling; and now, advanced speech analytics. It addresses each major aspect
of contact center operations. Designed to benefit any 'center of contact',
Engage Suite is ideal whether used by a large telemarketing firm or a small
company's support staff.

About TelStrat
Headquartered in Plano, Texas, TelStrat(R) develops comprehensive contact
center solutions, business call recording products, leading-edge access
network systems, and a number of OEM products for major telecommunications
equipment suppliers. TelStrat's Engage Contact Center Suite features
award-winning technology that makes capturing customer interaction, maximizing
agent performance, and streamlining workforce management affordable for
virtually any size organization. The modular, component-based product line
provides an integrated, total solution for optimizing contact center
operations.

Additionally, the company's innovative PUMA product line unifies the
management of access network elements. Its hardware/software platform allows
real-time access, information, and control of virtually every Ethernet/IP or
legacy serial device, whether local or at the most remote wireline or wireless
deployment.

Founded in 1993, TelStrat has consistently maintained an unsurpassed
commitment to customers and their business needs. For more information, visit
http://www.telstrat.com

SOURCE TelStrat

Ed Templeman of TelStrat, +1-972-543-3466, etempleman@telstrat.com