AAPT and 2Wire Make It Simple for Australian Customers to Install New Broadband Technology at Home

SAN JOSE, CA, Apr 07 (MARKET WIRE) --
AAPT, one of Australia's largest telecommunications companies, has
simplified self-installation of home broadband technology, with the
introduction of CMS, an industry-leading remote management system from
2Wire, a global broadband solutions provider.

2Wire CMS is delivering outstanding results, allowing AAPT to greatly
simplify initial configuration and troubleshooting of residential
broadband modems.

"Today, telecommunications providers are under tremendous pressure to
simplify the installation, support, and management of increasingly complex
broadband and high-speed data services," said David Yuile, GM Network and
Technology, AAPT. "As these services are deployed more broadly and the
customer service demands increase, the associated support costs invariably
skyrocket."

"Our aim is for our customers to be able to plug in their new gateway and
go," said Mr. Yuile. "We also want to ensure our technical support agents
are able to help customers more quickly and effectively, without spending
long periods of time troubleshooting. The 2Wire CMS solution has helped us
reduce costs and greatly improve our customer service capabilities so we
can focus on delivering high-quality, next-generation services to our
customers."

When employed in customer support scenarios, 2Wire CMS remotely performs
real-time diagnostic checks on the AAPT gateway supplied to the customer.
Data is collected from the CPE and filtered through a diagnostic engine to
convert complex data into simple, straightforward, actionable indicators
that allow the quick assessment of customer problem areas.

"As technology in the home becomes more complex, service providers need
solutions that facilitate the control and management of all CPE while also
alleviating the growing customer support requirements," said Sean Parham,
Executive Vice President and General Manager, Products & Platforms, 2Wire.
"Offering deeper, real-time analysis of subscriber environments, 2Wire CMS
provides invaluable insight, leading to quicker, more effective customer
service calls and big savings for service providers. We are proud that CMS
is being used by AAPT, one of Australia's largest telecommunications
companies, to improve their subscriber experience."

AAPT is currently evaluating opportunities to expand the 2Wire CMS
capability across other parts of its business.

About 2Wire CMS

2Wire CMS is a comprehensive platform for the deployment and management of
next-generation home networking equipment and services. CMS improves
customer care by enabling instant subscriber provisioning, activation, and
delivery of new high-value services, as well as by providing a live link
for customer care agents to directly access customer premises equipment
for real-time diagnostics and troubleshooting. CMS also provides the
foundation for rapid delivery and support of next-generation services in
the home, including triple play and fixed/mobile converged services.

CMS is industry compliant with TR-069, TR-098, TR-104, and TR-106
communication protocols and can be used for basic broadband data, VoIP,
IPTV, or Fixed-Mobile Convergence (FMC)/dual-mode services. For CPE
interoperability, 2Wire utilizes the DSL Forum's PD-128 standard, while
continuing to drive additional standards such as WT-131 and WT-132 for
auto-configuration server (ACS) northbound interfaces. In addition to
flexible deployment models, the CMS product and services portfolio
includes customizable training programs, veteran customer support
operations, and an experienced professional services organization with a
global reach. Now in its third generation, CMS is managing devices in
more than four million homes and offices around the world.

About AAPT

AAPT is Australia's third-largest telecommunications company and offers
the full range of local and long distance voice, mobile, data and internet
services for residential, business, government and wholesale customers.
AAPT is 100% owned by Telecom New Zealand, New Zealand's largest listed
company and one of the top 20 largest listed companies on the Australian
Stock Exchange. http://home.aapt.com.au/

About 2Wire

Engineered for the carrier and optimized for the subscriber, 2Wire
broadband solutions provide simple, powerful user experiences. 2Wire
products and services include residential gateways, multi-service media
platforms, remote management systems, value-added services, and customer
support. 2Wire customers are leading broadband providers throughout the
U.S., Canada, Latin America, Europe, Australia, and Asia, including AAPT,
AT&T, Telmex, BT, EMBARQ, Bell Canada, SingTel, Telstra and others. For
more information, visit www.2Wire.com.

2Wire is a registered trademark of 2Wire, Inc. in the United States and in
other jurisdictions throughout the world. All other company names may be
trade names or trademarks of their respective owners.

Copyright 2009, Market Wire, All rights reserved.

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