Oracle Extends Oracle(R) Enterprise Manager's IT Service Management Offerings

New Management Connectors for HP Products Enable Faster Adoption of ITIL and
Other Best Practice Frameworks

REDWOOD SHORES, Calif., April 7 /PRNewswire-FirstCall/ --
News Facts
-- Oracle today announced three new Management Connectors for HP help
desk
and systems management products to help customers reduce the
complexity
and cost of managing heterogeneous data centers.
-- The integration of Oracle Enterprise Manager and HP help desk products
enables businesses to achieve operational excellence through the
adoption of IT service management best practices, such as Information
Technology Infrastructure Library (ITIL).
-- With its unique top-down approach, Oracle Enterprise Manager provides
an
integrated management solution for packaged and SOA applications and
their supporting Oracle and non-Oracle software infrastructure.
Building
on its extensibility framework to monitor and manage non-Oracle
technologies, Oracle today added connectors for:
-- HP ServiceCenter
-- HP Service Manager

-- HP OpenView Operations (HP Operations Manager)

Improving Efficiencies in Data Center Management
-- The new Management Connectors to HP ServiceCenter and HP Service
Manager
provide a seamless workflow for incident management and resolution
across Oracle and HP environments. Customers can integrate Oracle
Enterprise Manager's proactive alert detection and resolution
capabilities for Oracle software with HP's help desk products
thereby reducing the time and effort to resolve issues and help
achieve
service objectives at lower costs.

-- The Management Connector for HP OpenView Operations facilitates
bi-directional exchange of alerts with Oracle Enterprise Manager,
enabling the correlation of availability and performance problems
across
the technology stack. This provides customers the ability to maintain
service levels and reduce downtime for business critical systems.

Supporting Quotes

-- "Oracle continues to enhance the scope of Oracle Enterprise
Manager, empowering customers to drive IT efficiencies in the data
center while reducing complexity and cost," said Richard Sarwal,
Oracle senior vice president of product development. "With its open
and extensible architecture, Oracle Enterprise Manager's latest
connectors help customers to deploy highly efficient IT service
management solutions by providing out-of-the-box integration with HP
technologies."

Supporting Resources
-- Oracle Enterprise Manager
-- Oracle IT Service Management Suite
-- HP ServiceCenter Connector
-- HP Service Manager Connector
-- HP OpenView Operations Connector
-- Oracle Enterprise Manager Extensions Exchange

-- Drive Complexity Out of Your Datacenter Using Oracle Enterprise
Manager
Management Connectors For HP (podcast)

About Oracle

Oracle (Nasdaq: ORCL) is the world's largest business software company. For
more information about Oracle, please visit our Web site at
http://www.oracle.com.

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Other names may be trademarks of their respective owners.

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SOURCE Oracle

Teri Whitaker of Oracle, +1-650-506-9914, teri.whitaker@oracle.com; or
Meredith Obendorfer of Blanc & Otus, +1-415-856-5167,
mobendorfer@blancandotus.com