New Collection Strategy Helps Hospitals Convert Bad Debt Into Revenue

FAIRFIELD, N.J., April 7, 2009 (GLOBE NEWSWIRE) -- As the recession continues to
affect virtually every industry, healthcare is one sector feeling it the most.
Hospitals and medical practices across the country have watched as unpaid
patient bills, or "bad debt," reach record-setting levels. This predicament has
the entire industry in crisis, especially as healthcare organizations face
additional challenges like rising operational costs and declining revenues.
Lauren A. Irwin-Szostak, an expert in consumer debt collection and the president
of Business Processes Redefined, has a plan that uses intelligent design to help
hospitals turn that bad debt into found revenue -- and significantly improve
overall financial performance.

Instead of managing a company's entire pool of delinquent accounts as one
entity, Business Processes Redefined looks at common segments of accounts to
extract business insights that will help increase returns. "Our approach uses
advanced financial models to analyze the accounts and find similarities like age
of debt, demographic information, and the patient's credit history," says Ms.
Irwin-Szostak. "Then we can match each strategic account segment to one of our
partner agencies with specialized expertise in collecting debt with those
particular characteristics."

The Business Process Redefined approach offers multiple, concrete benefits over
other collection strategies. Medical providers get specialized collections
support for each account, which can generate higher returns and lower net
collection costs. That is a significant difference compared to options like
managing collections internally, hiring a multi-purpose collection agency, or
even selling the bad debt. According to Ms. Irwin-Szostak, "Handling collections
in-house can be very costly and it diverts valuable resources away from patient
care, the core function of a hospital. By using a turnkey expert for collection
services, the healthcare provider can enjoy higher returns."

With U.S. hospitals now carrying a staggering $40 billion in unpaid bills each
year, it has become painfully clear that a new approach is necessary. Ms.
Irwin-Szostak adds, "The way things stand right now, the old ways of collecting
unpaid bills simply aren't working, especially as more consumers put paying
their mortgages and car loans ahead of their medical fees. Now's the time to
change the model."

About Business Processes Redefined (BPR)

BPR is a receivables management firm that provides turnkey solutions to
companies with delinquent consumer and commercial accounts. Working with a
proprietary network of the best independent collection agencies in the country,
BPR executes a highly analytical, results-oriented approach to collections.
Drawing on decades of experience represented by the firm's leadership team, BPR
monitors and manages the recovery process from start to finish, always ensuring
strict compliance with the laws that govern the collection industry and the
highest ethical standards in the business.

For more information, call (800) 470-6622 or visit www.bprllc.com

The Business Processes Redefined, LLC logo is available at
http://www.globenewswire.com/newsroom/prs/?pkgid=6052

-0-
CONTACT: Business Processes Redefined, LLC
Lauren A. Irwin-Szostak
(800) 470-6622