Envision Executive Direct Program Launches; Provides Contact Center Workforce Optimization Customers with "Bat Phone"

Envision Customers Have Immediate Access to Executive Management Team
SEATTLE--(Business Wire)--
Envision Telephony, Inc., a leading global provider of workforce optimization
solutions for the contact center and enterprise, today announced the launch of
their Executive Direct program. Through this program, every customer has
virtually immediate access to Envision`s executive management team as needed.

The latest example of Envision`s commitment to delivering uncompromising
customer experience as a competitive advantage, the Executive Direct program
represents the customer "Bat Phone," providing every customer with a convenient
means to quickly engage with the very top level of the company. In addition to
the account management and support contacts already dedicated to every Envision
customer, the Executive Direct program simply provides a customer insurance
policy that holds Envision 100% accountable to fulfill their mission to not just
satisfy, but delight every single customer.

"If at any time our customers feel as though their issues, questions, or needs
are not being adequately addressed through their primary contacts, Executive
Direct puts the power of escalation directly in their hands. It`s really that
simple," said Rodney Kuhn, CEO of Envision. "Of course we also welcome what has
been the more frequent use of the program during its pilot, which has been
customers simply wanting to acknowledge the great efforts of Envision employees
they`re working with for exceeding their needs and expectations."

With Envision Executive Direct, Envision`s customers receive:

• Immediate access to the Envision executive management team

• Flexible and convenient methods for initiating dialogue as needed

• Unfiltered, uncensored and direct avenues of communication

• Guaranteed response and handling from the Envision executive team

"Envision`s Executive Direct program is a unique and innovative add-on to its
overall approach to customer service," said Paul Stockford, president of
Saddletree Research. "Envision`s willingness to grant such unadulterated access
to the very top level of the organization`s management underscores their
commitment to ensuring a positive experience for every customer."

The Executive Direct program offers every customer contact a phone, Web or email
option for submitting their inquiry. When received, an appropriate member of
Envision`s executive team, based on the nature of the inquiry, will response
directly to the request within 48 business hours, guaranteed.

Visit the Envision website for more information on the Executive Direct Program.

About Envision

Envision Telephony, Inc. is an award-winning contact center solutions company
offering products and services that enable organizations to deliver world-class
customer service. Envision Centricity, the company`s innovative workforce
optimization (WFO) platform, fully integrates Envision`s landmark Click2Coach
offering (including quality monitoring and e-learning) with powerful analytics,
performance management and workforce management capabilities. The result is a
robust and highly adaptable WFO suite designed to meet the critical and unique
needs of customer-focused organizations worldwide. A commitment to unparalleled
customer-centricity is at the center of the company`s mission and is what makes
Envision the authority on delivering an uncompromising customer experience.
Visit www.envisioninc.com, email info@envisioninc.com or call 206.225.0800 ext.
500 for more information.

Click2Coach is a registered trademark, and Envision Telephony, Envision
Centricity and the Envision logo are trademarks of Envision Telephony, Inc. All
other trademarks are the property of their respective owners.

Pathway Communications
Theresa Smith, 818-704-8481
tls@pathwaypr.com
or
Envision Telephony, Inc.
Jim Shulkin, 206-225-0843
jim.shulkin@envisioninc.com

Copyright Business Wire 2009