Dell Unveils Nationwide Managed Services Solution Designed for Small and Medium Businesses

* Dell ProManage-Managed Services Proactively Monitors IT Networks 24/7/365 to
Cut Technology Costs and Complexity, Stop Downtime and Increase Employee
Productivity
* Risk-Free Dell ProManage-Managed Services Start at $9 Per Month with No
Upfront Investment or Long-Term Contract Required

NEW YORK--(Business Wire)--
Dell today announced nationwide availability of its ProManage-Managed Services.
Built from the ground up for small and medium businesses, the web-based service
proactively monitors and manages IT networks, prevents system issues before they
occur, and eliminates costly downtime. The expansion to more than 5,500 U.S.
towns and cities follows two successful pilots in Dallas and New York City,
where Dell helped one customer increase staff productivity by as much as 60
percent.

Starting as low as $9 per month with no upfront investment or long-term contract
required, ProManage-Managed Services are available direct from Dell or one of
its PartnerDirect Registered or Certified Partners enrolled in the new ProManage
Sales Agent program.

"Business is tighter and tougher, and we`re being forced to find ways to work
leaner," said Don Neubauer, managing partner and CFO of Dallas-based Siter -
Neubauer & Associates, Inc. "Having Dell support us 24/7 and identifying
problems before I even know they exist, means we have virtually no downtime.
That`s real savings."

"In today`s tough economy, the conversations we`re having with customers
typically start with how we can help them save time and money and free up
resources for projects that drive real business results," added Tim Griffin,
vice president of Dell Global Small and Medium Business Services. "Our new
managed services do just that by remotely monitoring and fixing the vast
majority of IT issues, so customers like Don can focus on running their
businesses not troubleshooting the server that just went down."

The News:

* ProManage-Managed Services offers three levels of service to provide SMBs with
configurable and affordable options that match every business size and budget.
With the low cost of entry, pay-as-you-go subscription model and flexible terms
of use, customers can adjust the service to fit their unique and changing needs
without risk.
* Service level options include:

* Alerts - Dell`s technology provides round-the-clock remote monitoring that
checks the health of networks, servers, PCs and applications, including non-Dell
systems. When an event takes place, Dell`s Network Operating Center alerts
customers or their solution provider so they can avoid unexpected downtime and
keep systems running more productively.
* Resolution - Dell`s resolution services combines 24/7/365 monitoring with
remote issue resolution for all monitored hardware, applications, anti-virus
software, and Windows Services. When problems are found, the Dell Service Desk
can proactively fix the issues remotely.
* Management - The most comprehensive level of support, the management service
couples alerts and resolution with end-user support, increased security
functions, asset tracking and assessment services. Dell`s 24/7/365 help desk
support for IT professionals and employees enables staff to spend less time with
routine issues and more time on strategic projects. Additionally, each business
is assigned a local field force that can be onsite quickly to resolve problems,
perform assessments and help plan future growth prospects.

* Additional services are available on a "pay-as-you-need" basis and include:

* Troubleshooting & repair
* Virus & spyware issues, including OS
* Software Support
* Data Migration
* Data storage & backup
* Installation
* Network assessment & design
* Security assessment & design

Additional Quotes:

* "Web-based services - or IT-as-a-service - can change the way small and medium
businesses think about and take care of their IT. Basically you use technology
to take care of your technology. Dell has strengthened its own infrastructure to
make this advanced IT support possible, setting the stage for a variety of
enhanced capabilities." -- Ray Boggs, vice president, Small and Medium Business
and Home Office Research, IDC.
* "We`ve had more success in the past three months with Dell`s ProManage-Managed
Services than we ever have in the past. We`re proactively finding out where
problems in our network exist and getting them solved quickly." -- Aron Fogiel,
Founder and Owner of Dallas-based Hoffbrau Steaks Restaurants/HB Meats.
* "When I started with Salesian Missions, they said `you`re probably going to
need two other guys to take care of the network here.` I got Dell involved, and
you know what - it`s been working out with just me. It`s a big savings to have
Dell on board. I`ve got a whole IT team - it`s Dell." -- Tom Peters, IT Manager,
Salesian Missions.

Additional Information:

Digital Press Kit: www.dell.com/smbserviceslaunch
GetLegal.com Video Case Study
Tim Griffin Managed Services Vlog
Managed Services Intro Video

Register to attend the live or archived webcast:

Visit www.dell.com/smbserviceslaunch for webcast details.

About Dell

As the visionary outcome of a true entrepreneur, Dell (NASDAQ: DELL)is committed
to helping small and medium businesses solve their technology challenges, ease
business pain points and draw greater value from IT. With ProManage-Managed
Services, Optiplex - the world`s No. 1 business desktop, new Latitude laptops,
the designed-for-small business Vostro line, energy-efficient PowerEdge servers
and Small and Medium Business Solutions Center, Dell is here to support
entrepreneurs every step of the way.

Dell Inc., Round Rock
Media Contacts:
Jennifer J. Davis, 512-723-3091
Jennifer_J_Davis@dell.com
or
Enfatico for Dell
Jillian Fisher, 415-365-8579
Jillian.fisher@enfatico.com
or
Investor Contacts:
Robert Williams, 512-723-1130
Robert_williams@dell.com

Copyright Business Wire 2009