IntelePeer and iS2 Team to Reduce Contact Center Telecom Costs, Improve Customer Service With Pre-Built Voice 2.0

SAN MATEO, CA, Apr 20 (MARKET WIRE) --
IntelePeer Inc., a leader in cost-effective hosted on-demand rich media
communications, today announced an agreement to integrate powerful Voice
2.0 features into corporate Web sites and contact centers with Integrated
System Solutions, Inc. (iS2), an innovative professional services and
software company.

Using the IntelePeer AppworX(TM) open communications platform, IntelePeer
and iS2 have developed innovative Voice 2.0 services that will help
customer contact centers reduce costs while improving customer service
performance. Using the hosted AppworX platform and IntelePeer's
carrier-grade voice network as a foundation, iS2 has developed key
plug-ins that will significantly reduce the time, up-front development
costs and business risks typically involved in bringing powerful new
business features to contact centers and Web platforms. This
simultaneously reduces communications expenses and nearly eliminates
up-front capital costs.

The jointly developed services allow iS2's and IntelePeer's customers to
deploy new voice functionality within their existing applications.
Features include: customer click2connect from the Web that provides the
agent with associated customer data; call center agent click2connect,
click2conference, and SMS or voice notifications. These advanced contact
center Voice 2.0 features can also be easily deployed enterprise-wide,
allowing iS2 vendor and service provider customers to improve their
service while reducing costs.

"We offer a spectrum of pre-built solutions and services that focus on
providing maximum business value while reducing operational costs," said
Viru Gupte, lead consultant and founder, Integrated Systems Solutions.
"With IntelePeer's voice network and services, we can bring innovative
services into existing applications, while delivering carrier-grade
reliability and performance that is vital for our customers. At the same
time, we can offer our customers significant cost savings in their telecom
expenditures."

"IntelePeer's relationship with iS2, an innovative and flexible systems
integrator, shows the promise and value we offer for corporate contact
centers," said John Hart, senior vice president of business development
and marketing for IntelePeer. "With iS2, we see tremendous opportunities
to develop, integrate and deploy new business services that integrate
Voice 2.0 features with Web and other customer-facing portals. By teaming
together, we are driving new revenue opportunities while introducing new
ways to reduce expenses for our customers."

About Integrated Systems Solutions (iS2)

Integrated Systems Solutions (iS2) (www.is2corp.com) creates tools and
business solutions that make customer interactions more effective and
profitable. Their value-priced consulting services and best-in-class
solutions such as hosted Click-2-Dial, Conferencing, Voice & SMS Blasts,
Thin-client SoftPhone and Performance Tuning services reduces cost while
providing exceptional customer service. iS2's clients are top companies in
the telecommunications, financial services, insurance, health care, and
logistics industries.

About IntelePeer

IntelePeer, www.IntelePeer.com, a leader in hosted on-demand rich media
communications, enables carriers, businesses and software vendors to
easily deliver voice and multimedia capabilities to any phone or
network-connected device -- without incurring up-front capital costs.
Through our innovative, communications-as-a-service (CaaS) platform,
IntelePeer AppworX(TM), our SuperRegistry(TM) and our extensive peering
grid, we provide our customers with the platform to offer high-quality
interactive voice, video, SMS, data and other rich-media services while
providing significant cost savings for their telecommunication
expenditures. Through intuitive APIs, Web Services, and brandable widgets
and applets, IntelePeer removes the complexity of telecom and opens
network functions to mainstream developers who are creating voice-Web
"mashups" and communications-enabled business processes embedded into
enterprise, webcasting, social networking, entertainment and e-commerce
applications. Business professionals who use customer relationship
management (CRM) software and common desktop applications such as
calendaring and contact management also rely on us for instant access to
bridge-to-services, voice blast, video blast, text-to-speech, conferencing
and other features that enable communications-enhanced business processes
that drive efficiency and deliver cost savings. Based in San Mateo,
Calif., we operate our own carrier-grade network carrying more than 6
billion minutes, with worldwide coverage delivered through an IP and TDM
peering grid with over 50 leading service provider peering partners.
IntelePeer is privately held and is backed by venture capital firms
VantagePoint Venture Partners, Kennet Venture Partners, NorthCap Partners
and EDF Ventures.

IntelePeer, IntelePeer AppworX and SuperRegistry are trademarks of
IntelePeer, Inc. All rights reserved worldwide. Other trademarks
referenced are the property of their respective owners.

Contact:
Scott VanSickle
The Hoffman Agency
(408) 975-3084
svansickle@hoffman.com

Copyright 2009, Market Wire, All rights reserved.

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