American Water Launches Service Line Protection Programs in New Mexico

Service Line Protection Program Expands to Fourteenth State
VOORHEES, N.J.--(Business Wire)--
American Water Works Company, Inc. (NYSE: AWK), the largest investor-owned U.S.
water and wastewater utility company, announced today the availability of its
service line protection programs to homeowners in the state of New Mexico.
Offered through American Water Resources, a subsidiary of American Water, the
full array of service line protection programs includes a Water Line Protection
Program, Sewer Line Protection Program and an In-Home Plumbing Emergency
Program.

"These programs are designed to protect homeowners from the high cost of water
and sewer line repairs that are not typically covered by homeowner`s insurance,"
said Sharon Cameron, president of American Water Resources. "We are pleased to
bring these programs to another state and give our customers a local
point-of-contact to help them with unexpected water service-line emergencies."

American Water Resources provides a broad spectrum of service line protection
programs. In New Mexico, the program is available to residential customers in
American Water`s service area and covers leaks and breaks in water lines, as
well as clogs or blockages in sewage lines running from the home to the street.
The In-Home Plumbing Emergency Program covers sudden in-home related emergencies
such as a clogged sink, an overflowing toilet, a leaking hot water heater valve
or a leaking washing machine valve.

In addition to residential customers, American Water also extends its service
line protection programs to municipalities through its LineSaver program.
LineSaver is a solution for service line repairs that are neither the
responsibility of a municipality`s water department, nor covered by homeowners`
insurance. At no cost to the municipality, the experts at American Water
Resources will fully manage LineSaver, and will take care of all requirements
for developing and implementing the program - from establishing a local
contractor network and providing customer service, to educating the community
about service line ownership and responsibility.

Founded in 1886, American Water is the largest investor-owned U.S. water and
wastewater utility company. With headquarters in Voorhees, N.J., the company
employs more than 7,000 dedicated professionals who provide drinking water,
wastewater and other related services to approximately 15 million people in 32
states and Ontario, Canada. More information can be found by visiting
www.amwater.com.

American Water Works Company, Inc.
Maureen Duffy, 856-309-4546
maureen.duffy@amwater.com

Copyright Business Wire 2009