inContact Receives 2009 CRM Excellence Award from Customer Interaction Solutions Magazine

inContact Platform Singled Out for Helping Clients Improve CRM
SALT LAKE CITY--(Business Wire)--
inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in
on-demand contact center software and agent optimization tools, announced that
Technology Marketing Corporation`s (TMC) Customer Interaction Solutions magazine
(www.uc-mag.com) has named inContact as a recipient of its 2009 CRM (Customer
Relationship Management) Excellence Award.

inContact has integrated its call routing Automated Call Distributor (ACD),
Interactive Voice Response (IVR) and outbound systems with over a hundred CRM
solutions, including Salesforce.com, Microsoft Dynamics CRM, and Right Now
Technologies.

CRM integration with the inContact platform improves both the agent and customer
experience by automatically providing information to the agent about the caller.
For example, if a customer calls into the system from a number in the CRM, all
of the information about the customer automatically pops up for the agent.

inContact offers all of the benefits of a Software-as-a-Service (SaaS) system,
and easily overlays an organizations` existing telephony system (switch),
enabling a number of functional benefits to the customer relationship management
process.

"Our CRM integrations streamline the call flow process with intelligent screen
pops, integrated call controls and click-to-dial capability, which vastly
improves the customer experience and reduces call handle times," said Paul
Jarman, inContact CEO. "We are continuing to advance our CRM integration and
will launch a new architecture in May to apply across all browser-based
integrations."

"inContact has demonstrated to the editors of Customer Interaction Solutions
that their products and services have substantially improved the processes of
their clients` businesses by facilitating the flow of information needed for
companies to retain their most precious asset: their customers," said Nadji
Tehrani, founder and chairman of TMC, publishers of Customer Interaction
Solutions.

Based on hard data, the CRM Excellence Award relies on facts and numbers
demonstrating the improvements that the winner`s product has made in a client`s
business. The Tenth Annual CRM Excellence Award winners have been chosen on the
basis of their product`s ability to help expand the customer relationship to
cover the entire enterprise and the entire lifetime of the customer.

Customer Interaction Solutions has been the premier publication in the CRM,
contact center and teleservices industries since 1982. The 2009 CRM Excellence
Award winners can be found in the May and June 2009 issues of Customer
Interaction Solutions magazine.

About inContact

inContact, Inc. (NASDAQ: SAAS) provides the market leading on-demand customer
contact center platform, inContact, to approximately 600 contact centers across
the globe. With its roots in telecommunications and network infrastructure,
inContact is unique in its offering because it combines a powerful connectivity
backbone with a world-class software platform. Companies with contact centers of
all sizes have turned to inContact to address their contact handling needs as
well as to manage and improve their agent workforces. The inContact platform has
grown from a powerful Automated Call Distributor (ACD) with skills-based
routing, Computer Telephony Integration (CTI), and Interactive Voice Response
(IVR) with speech recognition, to include an innovative online hiring solution,
an eLearning and communications application, workforce management functionality,
and a customer feedback and survey solution. Because the inContact platform is
delivered via a Software-as-a-Service (SaaS) model, customers can realize
significant cost savings and flexibility compared to premises-based
alternatives. To learn more about inContact, visit www.inContact.com.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of
the call/contact center, CRM and teleservices industries. CIS magazine has
helped the industry germinate, grow, mature and prosper, and has served as the
leading publication in helping these industries that have had such a positive
impact on the world economy to continue to thrive. Through a combination of
outstanding and cutting-edge original editorial, industry voices, in-depth lab
reviews and the recognition of the innovative leaders in management and
technology through our highly valued awards, Customer Interaction Solutions
strives to continue to be the publication that holds the quality bar high for
the industry. Please visit www.cismag.com.

About TMC

Technology Marketing Corporation (TMC) is an integrated global media company
helping our clients build communities in print, in-person and online. TMC
publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified
Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source
of news and articles for the communications and technology industries. According
to Quantcast*, TMCnet reaches nearly one million U.S. unique visitors each
month. TMCnet serves as many as three million unique visitors globally each
month according to Webtrends. TMC is also the first publisher to test new
products in its own on-site laboratories, TMC Labs. In addition, TMC produces
INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference.
(*Quantcast is an independent Web site that monitors U.S. Web traffic)

For more information about TMC, visit www.tmcnet.com.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995
provides a safe harbor for forward-looking information made on the Company`s
behalf. All statements, other than statements of historical facts which address
the Company`s expectations of sources of capital or which express the Company`s
expectation for the future with respect to financial performance or operating
strategies, can be identified as forward-looking statements. Such statements
made by the Company are based on knowledge of the environment in which it
operates, but because of the factors previously listed, as well as other factors
beyond the control of the Company, actual results may differ materially from the
expectations expressed in the forward-looking statements. (For the complete Safe
Harbor statement, please click here.)

inContact® is the registered trademark of inContact, Inc. Other names used
herein may be trademarks of their respective owners.

Company Contact:
Heather Hurst
Communications Director
866-698-8911
heather.hurst@inContact.com
or
Investor Contact:
Neal Feagans
Feagans Consulting
303-449-1184
or
TMC Contact:
Jan Pierret
203-852-6800, ext. 228
jpierret@tmcnet.com

Copyright Business Wire 2009