ACCE China - The Global Gathering for the Contact Center Community - To Take Place...

ACCE China - The Global Gathering for the Contact Center Community - To Take
Place in Shanghai in May

SHANGHAI, April 20 /PRNewswire/ -- The 2009 Annual Call Center Exhibition
China (ACCE China) will be held in ShanghaiMay 20 through May 22. The official
website is available at: http://acce.icmichina.cn.

ACCE China has been hosted in Shanghai for nine years, and is the only
conference supported and recognized by the Customer Relationship Management
Professional Committee, the China Federation of IT Promotion, and the Ministry
of Industry and Information Technology of the People's Republic of China
(PRC). ACCE China will feature a conference with a long history of serving
call center professionals from a variety of sectors and enterprises within the
industry. This year's conference will continue to support the event's mission
of:
-- identifying the most essential operation management requirements;
-- building a knowledge-sharing platform;
-- driving innovation in the current economic climate;
-- helping to promote the enterprise management level of the call center
industry;
-- and creating more value for the attendees through training, sessions,
site tours, and other dynamic networking events.

ICMI China, the organizer of ACCE, will make full use of the rich
international resources it has access to. Special speaking invitations have
been accepted by Brad Cleveland, the founder and former president of ICMI,
Rebecca Gibson, the founder of Learning Current, William Durr, the famous
workforce management expert, and other renowned call center management experts
who will conduct some of the management training classes and present sessions
at ACCE China 2009. At the same time, the keynote speech of the conference
will be presented by experienced frontline operating management experts,
including executives from such esteemed companies like China Merchants Bank,
Citic Bank, China Life, China Unicom, Ctrip, SNDA, and Tencent.

The official ceremony for the 2009 CCCS China Best Call Center and Executive
Awards, the Chinese Oscars of the contact center, will also be held on the
evening of May 21.

Finally, ACCE China has secured strong support from key industry manufacturers
and professional service providers including lead event sponsors AVAYA,
ASPECT, Arvato, and Data Tool. Moreover, key call center regions like Miyun,
Suzhou and Yangzhou will be sending delegations encouraging further investment
in their localities by the call center industry. They invite all attendees to
visit their cities.
For more information all aspects of the event addressed here, please visit:
http://acce.icmichina.cn.

About ICMI (China)
The International Customer Management Institute (ICMI) is the leading global
provider of comprehensive resources for customer management professionals -
from frontline agents to executives - who wish to improve customer experiences
and increase efficiencies at every level of the contact center. ICMI's
experienced and dedicated team of industry insiders, analysts, and consultants
are committed to providing uncompromised objectivity and results-oriented
vision through the organization's respected lineup of professional services
including: Membership, Training and Certification, Consulting, Events, and
Informational Resources. Founded in 1985, ICMI continues to serve as one of
the most established and respected organizations in the call center industry.

For more information, please visit www.icmichina.cn

SOURCE The International Customer Management Institute (ICMI)

Audrey Shen, ICMI (China), (86-21)62787488-8701, ashen@ubmtechnology.com.cn