Air Travel Expert: Poor Service Pattern at US Airlines Must End

Dissatisfied with the state of the US airline industry, airline veteran is on
campaign to highlight the best, while demanding leadership improvements at the
worst

MIAMI, April 21 /PRNewswire/ -- Passengers of legacy airlines are mad as heck
and they are not going to take it anymore. In fact, they've been steadily
taking their business elsewhere to find the service they deserve. Gailen
David, a 30-year airline veteran, empathizes with them. In fact, he feels so
passionately that there must be improvements, he's started his own campaign to
demand better leadership at US airlines, while recognizing the best travel
companies and individual employees who are bucking service trends to rise
above the crowd.

Jetiquette (JET.uh.kuht,-ket) n.: The rules or norms that govern courteous,
polite behavior related to travel. This code is applicable to travel
organizations (airlines, airports, etc.) and the customers they serve.

This summer, the Jetiquette Campaign takes to the skies as Mr. David flies
across the US in search of the best customer service. Numerous airlines and
airports have contacted him regarding individual efforts of employees to
provide excellent customer service. In some cases, employees have even spent
their own money to correct customer service mistakes made by airlines and
airports. "I want to recognize my industry colleagues and reinforce their
spirit of service. If I can motivate and inspire someone and help them to
understand how very valuable their contribution is; I've done my job," says
Mr. David. He'll be presenting Jetiquette Award plaques to honor those
providing extraordinary service. Jetiquette itself was recently recognized by
Travel Weekly Magazine, when the training program received the Magellan Award.

Although Mr. David has always funded this campaign, he is currently developing
corporate sponsorship arrangements with companies that have expressed an
interest in joining the "Jetiquette Movement" to promote a more pleasant
travel experience. Jetiquette events will take place at selected airports,
large and small, showcasing the companies that are working the hardest to
improve the customer experience. "From luggage manufacturers to hotels to
credit cards, some companies just have more Jetiquette than others," Mr. David
explains. The schedule will be announced on his http://www.jetiquette.org
blog.

About Gailen David, The Sky Steward: David is a Purser for a major US airline
and also formed his own company in 2007, The Jetiquette Academy, which
provides customer service training in the airline, healthcare, hospitality,
and retail sectors. His inspirational book, Jetiquette ... The Customer
Experience and You, shares his journey from a post-strike, bitter airline
worker to one that has made providing the best service to customers his first
priority and the foundation of his professional identity. He hosts two blogs:
http://www.dearskysteward.com and http://www.jetiquette.org. His take on air
travel has appeared in USA Today, MSNBC.COM, Fox News, and Travel Weekly
Magazine.

For more information, contact: Gailen David -- 877-759-7839 or
gailen@skysteward.com

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SOURCE Jetiquette Academy

Gailen David, +1-877-759-7839, gailen@skysteward.com