IDC Releases Report Series Ranking U.S. Customer Views of Top Vendors' Application Services in the Areas of Modernization, Outsourcing, and Testing

Mon Apr 27, 2009 7:00am EDT

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FRAMINGHAM, Mass.--(Business Wire)--
Three new demand-side reports from IDC provide visibility into U.S. enterprise
perceptions of application services providers in the areas of modernization,
outsourcing (AO), and testing. Results indicate that brand perception plays a
major role in influencing end user views of the providers' service capabilities.
These studies show that IBM, Microsoft, Oracle, HP-EDS, Accenture, and SAP are
all industry leaders from a U.S. enterprise perspective. 

"During this recessionary period, as customers are driving toward greater cost
savings and operational efficiencies, service providers need to highlight both
the tactical and strategic value proposition of their services. Companies are
looking for providers who offer a strong, well developed set of capabilities,
from industry and technology expertise, to collaborative communication skills,
to tools and knowledge to optimize modernization and testing processes and
manage portfolio change," stated Rona Shuchat, director, Application Outsourcing

Key findings from these studies include:

* IBM was recognized as the overall leader in application outsourcing, followed
by Microsoft, Oracle, HP-EDS and Accenture. 
* In application testing services, IBM was viewed as the overall leader,
followed by Microsoft, Oracle, HP-EDS and SAP. 
* In application modernization services, IBM ranked first overall, followed by
Microsoft, Oracle, HP-EDS and Accenture. 
* Honorable mentions among the top 10 vendors in select industry categories in
these application service areas included CSC, Infosys, Capgemini-Sogeti, AT&T,
Deloitte, CIBER, Cognizant, Siemens, CGI, Fujitsu, ACS, Tata Consultancy
Services, Wipro, HCL Technologies, Perot Systems, Atos Origin, CPM Braxis, CACI,
Unisys, Verizon, Softtek and Politec.

The three IDC studies included in this series are:

* Brand Impact: U.S. Companies Rank IBM, Microsoft, Oracle, HP-EDS and Accenture
as Top 5 Vendors for Application Modernization (IDC #217877) 
* Brand Recognition: U.S. Companies Rank IBM, Microsoft, Oracle, HP-EDS and
Accenture as Top 5 Vendors for Application Outsourcing (IDC #217876) 
* Brand Awareness: U.S. Companies Rank IBM, Microsoft, Oracle, HP-EDS and SAP as
Top 5 Vendors for Application Testing Services (IDC #217880)

The above studies are based on a demand-side survey involving more than 400 U.S.
respondents where IDC asked end users (both buyers and non-buyers) about their
adoption plans and preferences for a range of discrete and bundled third-party
application services, and their perceptions of vendors to effectively deliver on
such services. In these reports, vendors are given not only a framework of those
players that appear to have competitive advantage as related to customer
perception in these areas but also key characteristics of providers that enable
such advantage. 

About IDC

IDC is the premier global provider of market intelligence, advisory services,
and events for the information technology, telecommunications, and consumer
technology markets. IDC helps IT professionals, business executives, and the
investment community make fact-based decisions on technology purchases and
business strategy. More than 1,000 IDC analysts provide global, regional, and
local expertise on technology and industry opportunities and trends in over 100
countries. For more than 45 years, IDC has provided strategic insights to help
our clients achieve their key business objectives. IDC is a subsidiary of IDG,
the world's leading technology media, research, and events company. You can
learn more about IDC by visiting 

All product and company names may be trademarks or registered trademarks of
their respective holders. 

Rona Shuchat, 508-935-4319

Copyright Business Wire 2009