Credit Solutions Clients Give Debt Settlement Leader High Marks in Q1 Customer Service Survey

RICHARDSON, Texas--(Business Wire)--
A Customer Relations Metrics Q1/09 Benchmark Report shows that Credit Solutions
continues to maintain above-average marks for customer service compared to other
financial services, government agencies, utilities, insurance companies,
manufacturers and health care providers in an independent client satisfaction
survey.

"As the industry leader, Credit Solutions is committed to 100% client
satisfaction," said Credit Solutions CEO Doug Van Arsdale. "In the past 12
months, our company has settled more than $350 million. Last month alone, we
settled more than $30 million."

The Benchmark Report shows that Credit Solutions consistently scored above
average in the following categories surveyed January-March in a telephone
customer service comparison:

Benchmark Report topic % of Credit Solutions % of all other industries`
customers who said customers who said
they were "delighted" they were "delighted"
Clients felt they were treated as 95.5% 88.3%
a valued customer
Agents` knowledge of 93.3% 87.1%
products/services
Agents quickly understood reason 93.0% 88.7%
for clients` calls
Agents` ability to present options 91.7% 85.5%
Satisfaction with the amount of 89.1% 69.1%
time waited to speak with an agent

In addition, 97.94% of Credit Solutions clients said agents successfully
resolved the reason for their call versus 92.1% of customers in the other
industries surveyed.

"We fill a huge need in the community by providing financial education and
training as a legitimate alternative to bankruptcy," Van Arsdale said.

About Customer Relations Metrics

Customer Relationship Metrics is a research consulting and managed services firm
that uses fully-hosted, automated data collection solutions and research
best-practices to implement scientifically valid Voice of the Customer programs.
Its Completely Automated Telephone® system has collected over 8 million
real-time, post-call surveys since 1993. For details, see www.metrics.net.

About Credit Solutions

The nation`s debt settlement industry leader, Credit Solutions manages $2.25
billion in unsecured consumer debt for 90,000 clients nationwide, settling more
than $900 million since its founding in 2003. Recognized by the 2008 American
Business Awards for the "Best Customer Services Department in Financial
Services," Credit Solutions is a charter policy partner of the United States
Organization for Bankruptcy Alternatives (USOBA), a platinum-level member of the
International Association of Professional Debt Arbitrators and a member of The
Association of Settlement Companies (TASC). For more information, visit
creditsolutions.com or espanol.creditsolutions.com, or call (800) 353-7630.

Credit Solutions
Bronwen Walsh, 972-763-7441
press@creditsolutions.com

Copyright Business Wire 2009