Norwich Union Selects ClickSoftware to Streamline Field Operations

BURLINGTON, Mass., May 11, 2009 (GLOBE NEWSWIRE) -- ClickSoftware Technologies
Ltd. (Nasdaq:CKSW), the leading provider of mobile workforce management and
service optimization solutions, today announced that Norwich Union, soon to be
Aviva, the world's fifth-largest insurance group and the biggest in the UK, is
deploying ClickSoftware's ServiceOptimization Suite, including ClickSchedule and
ClickMobile, within its motor insurance business to enhance the efficiency with
which the company schedules and dispatches its field engineers. The initial
order will support around a hundred people out of a workforce of several
thousand that operate in the field.

Norwich Union, soon to be Aviva, is one of the leading providers of life and
pension products in Europe and are actively growing their long-term savings
businesses in Asia Pacific and the USA. Norwich Union has 54,000 employees
serving over 50 million customers in 28 countries around the world. Norwich
Union will implement ClickSchedule and ClickMobile within its UK motor insurance
business to more efficiently schedule appointments to inspect damaged cars
following an accident, and perform quality control audits on garages.

"We are always looking at ways in which we can improve our business processes to
drive operational efficiencies," said Peter Holce, Service Delivery Manager at
Aviva PLC. "Implementing an integrated, optimized scheduling and mobility
solution will enable us to significantly reduce the number of back office
administration staff, as well as reduce our carbon footprint through the
reduction of unnecessary travel."

Norwich Union will use ClickSchedule to automatically schedule its field
engineers' day, ensuring the company sends the right engineer with the right
skills to the right job at the right time. The implementation of ClickSchedule
will enable Norwich Union to streamline their current procedures and reduce the
number of back office administration staff responsible for booking field
engineers appointments by almost 90% and consolidate this service within the UK.
Norwich Union will leverage optimized scheduling to reduce their carbon
footprint by consolidating car inspection visits to the same garage and creating
efficient work orders that reduce unnecessary travel whilst ensuring strict
adherence to service level objectives.

ClickMobile will connect workers in the field to headquarters giving them
up-to-the-minute scheduling changes as well as a paperless means of receiving
and reporting on work completed to improve efficiency. This will serve to
streamline work administration, support the companies adherence to the loan
workers act and will play an instrumental role in the overall cost reduction
program.

"We are delighted to have been selected by Norwich Union, soon to be Aviva, to
manage their mobile workforce," said Hannan Carmeli, President and COO of
ClickSoftware. "We are seeing more and more insurance companies today
recognizing the importance and value of an integrated scheduling and mobility
solution for their mobile workforce. This approach enables their operations to
improve customer responsiveness and field force productivity."

Norwich Union will integrate ClickSchedule and ClickMobile into their
back-office systems enabling real-time decision support and optimization.

About ClickSoftware

ClickSoftware is the leading provider of mobile workforce management and service
optimization solutions that create business value for service operations through
higher levels of productivity, customer satisfaction and cost effectiveness.
Combining educational, implementation and support services with best practices
and its industry-leading solutions, ClickSoftware drives service decision making
across all levels of the organization. From proactive customer demand
forecasting and capacity planning to real-time decision making, incorporating
scheduling, mobility and location-based services, ClickSoftware helps service
organizations get the most out of their resources. With over 120 customers
across a variety of industries and geographies, and strong partnerships with
leading platform and system integration partners -- ClickSoftware is uniquely
positioned to deliver superb business performance to any organization. The
company is headquartered in Burlington, Mass. and Israel, with offices in
Europe, and Asia Pacific. For more information about ClickSoftware, please call
(781) 272-5903 or (888) 438-3308, or visit www.clicksoftware.com.

This press release contains express or implied forward-looking statements within
the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the
Securities Exchange Act of 1934. These forward-looking statements include, but
are not limited to, those statements regarding future results of operations,
visibility into future periods, growth and rates of growth, and expectations
regarding future closing of contracts, receipt of orders, recognition of
revenues and deferred revenues. Such "forward-looking statements" involve known
and unknown risks, uncertainties and other factors that may cause actual results
or performance to differ materially from those projected. Achievement of these
results by ClickSoftware may be affected by many factors, including, but not
limited to, risks and uncertainties regarding the general economic outlook, the
length of or changes in ClickSoftware's sales cycle, ClickSoftware's ability to
close sales to potential customers in a timely manner and maintain or strengthen
relationships with strategic partners, the timing of revenue recognition,
foreign currency exchange rate fluctuations, and ClickSoftware's ability to
maintain or increase its sales pipeline. The forward-looking statements
contained in this press release are subject to other risks and uncertainties,
including those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20F for the year ended December 31, 2008
and in subsequent filings with the Securities and Exchange Commission.
Clicksoftware is under no obligation to (and expressly disclaims any such
obligation to) update or alter its forward-looking statements whether as a
result of new information, future events or otherwise.

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CONTACT: ClickSoftware, Inc.
Joanna Giannotti
781-272-5903 x2235
joanna.giannotti@clicksoftware.com