Five Healthcare Organizations Honored as 'Shining Stars' by The Beryl Institute

DALLAS, May 11 /PRNewswire/ -- The Beryl Institute recognized five hospitals
and health systems with Shining Star Awards during its recent annual
conference. Each of these organizations made significant contributions that
ultimately make a positive impact on the customer experience.
-- Baylor Health Care System in Dallas, TX, received the Shining Star
Partnership Award for facilitating collaboration between its vendors.
-- Meridian Health System in Neptune, NJ, received the Shining Star
Innovation Award for its forward-thinking innovations in technology,
customer relationship management, consumer focus and creative
execution
of marketing campaigns.
-- Alegent Health in Omaha, NE, received the Shining Star Event/Service
Line Marketing Award, which recognizes effectiveness in preparing for
and marketing events and hospital service lines. "At Alegent
Health we work very hard to use the information we have about our
consumers so that our events and services fit with their needs and
lifestyles," said Amy Protexter, senior vice president and chief
marketing and communications officer at Alegent Health.
-- OhioHealth in Columbus, OH, received the Shining Star Brand Marketing
Award for effectively integrating the call center into its marketing
campaigns.

-- Mount Sinai Queens in Long Island City, NY, received the Shining Star
Customer Experience Award for excellence in customer service across
multiple touch points throughout the organization.

"Each of these organizations exemplifies The Beryl Institute's mission of
improving customer service in healthcare," said Paul Spiegelman, executive
director of The Beryl Institute. "They recognize and embrace the value of
exceptional customer service in everything they do, which is why they are
shining stars."

Founded in 2006, The Beryl Institute is the research and educational arm of
The Beryl Companies, the leading provider of outsourced call center services
in healthcare. The mission of The Beryl Institute is to improve customer
service in healthcare. For more, visit www.berylinstitute.com and follow
@berylinstitute on Twitter.

SOURCE The Beryl Institute

Carol Stevenson, +1-818-597-8453, ext 3, for The Beryl Institute